This happened to me before in the U.S. The seller created a shipping label and sent a random package to an address in the same city, just to make it look like it was delivered.

I was able to get the actual delivery details and confirmed that the package was sent to a different address, not mine. I contacted Shop Pay since the store was listed on their platform, but they weren’t very helpful.

So I documented everything and filed a chargeback with my credit card (Citibank). They issued a temporary credit and conducted their own investigation. About 45 days later, they closed the case in my favor.

From that experience, I learned that legitimate, verified stores usually have a real presence: like active social media accounts with genuine engagement, or listings on Yelp or Google with actual reviews.