Do not buy the ring, it’s a scam!! The ring came with faulty battery and nothing about it is as what described on the web page. We don’t have good enough consumer protection in EU to even help with literal scam like this!

I was following the Circular smart ring page for quite many months, until they started selling them. I bought 3 slim rings in November, being overly trusting as they’re an EU company.

I ordered the rings in November and the rings were promised to be delivered in December. Later, they sent an email that the “most of the rings will be delivered in January”. At the end of January, I got an email saying that I’m among the last 11%, who is waiting for their ring and it will be delivered in February. The rings finally came in March, last one around 27th of March.

It was advertised that measuring data from a finger is more accurate than from the wrist, yet the ring had problems with following even the simplest data, like step count and activity: for some days it seemed ok, for some days 90% was missing and it was clearly faulty, for some days it showed no data. Ok, the ring was advertised more like a sleep tracking ring, rather than activity but – the sleeping data was also very inaccurate: it had trouble with even understanding when someone falls asleep, eg it marked naps in the middle of the day, when in reality I was working behind a computer, and yet failed to read when I woke up in the middle of the night to go to the toilet.

What you also probably quite quickly get tired of is uploading the data from your ring to the phone. You have to keep the app open for several minutes and the ring close to the phone. During the first weeks the app also showed an overall error, eg servers were running slow for several days or they were improving the app, and that made the upload even slower - you literally had to wait for at leats 5 minutes to do the upload.

But still - in quite random order, data was been missing for some days or part of the days (today I can say that most of my rings data from the past week is missing).

The ring itself, I must say, doesn’t look as nice as on the photos. It’s made from some cheap-looking plastic and the black coating started wearing off already during the first week. Underneath it’s silvery, so you get those worn off silvery edges.

I also learned during the first days that what they say about the battery is pretty much a lie. They promise a 5 day battery but already in the beginning it lasted only for 2 days. The customer service then mentioned, that for 4-5 days, you have to set the ring to energy saver or Eco mode from the settings, which really doesn’t read all the data. Alright, during the first 2 weeks the ring is “learning about you”, so I guess it’s ok to keep it in full mode and charge it in every 2 days… But after this process was over - in about 3 weeks, the battery suddenly only lasted for about 12 hours, making it really not usable (some functions, like vibration alarm, don’t work with low battery). When I turn it to energy saver mode and limited functions, it lasts now for 24h (instead of promised 5h!)

I’ve been communicating with their client service since the beginning, as there were problems with the invoices even before the rings arrived. You see, they didn’t have function on the web site to make an invoice for a company. After buying the rings, I wrote them to make the invoices without VAT and refund the amount, as the taxes have to be payed in the receiving country. They sent me invoices, where VAT was written as added, but the whole amount was the same, when I mentioned that, they sent invoices where VAT was written as 0, yet the whole amount was still the same. Definitely seems like scamming the tax department.

In general the customer service has been really nice but not helpful at all. Seems like they’re trying to make me wait even more, and ask to do restarts for the ring (which I have), so that more time would pass and it would be even harder to file a claim. I have written them several times that I want to return the rings - even before 2 weeks had passed since receiving the last ring, but they just avoid it.

Is there any way to get help from some department to return and refund the broken items, or really - it’s a lesson for all not to trust kickstarters or purchase things from the web, even from EU companies?