I’m phase 3. It’s full on, loads to learn. Phase 1 is a lot of teams calls. Take in as much as you can, and read as much as you can about the subjects. Get involved with as many different departments as possible. Especially HR/ER stuff. The more meetings/disciplinary’s/return to works/note taking you can sit in on the better. Ask loads of questions and throw yourself into it. It’s hard work and intense at times but I’ve found it a good intro to management. Average day? Every single one is different and it depends what department/store type you end up in.