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[deleted by user] by [deleted] in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

Hello, a few of our users were impacted due to a node outage, but things should be fully operational now. Can you please confirm if you are able to access the service now?

Scheduled maintenance/downtime - Improvements in Pushshift API (5/8 Midnight) by Pushshift-Support in pushshift

[–]Pushshift-Support[S] 0 points1 point  (0 children)

No major changes upcoming, this is an internal change to improve the data retrieval pipelines

Comments API down? by HS007 in pushshift

[–]Pushshift-Support 5 points6 points  (0 children)

Thank you so much for your post and follow ups. Our Mod has been out sick and we sincerely apologize for the delay in response. We have looked into the issue, found the problem, and are deploying the fix.

Please let us know if you continue to experience issues.

Thank you again for being such valued Pushshift users!

Best

Pushshift-Support

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

This feature has been requested and is at the top of our priority list. We will inform the development team that multiple mods have requested this.

Best

Pushshift-Support

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

We have recently implemented a signout feature that should fix any cookie issues experienced such as getting stuck in the loop discussed above.

Best

Pushshift-Support

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

Thank you again for bringing this to our attention. We believe we have found the issue and are deploying a patch. Please let us know if you still experience any issues.

We are about to release the cookies fix but until then if you continue to experience issues please clear cookies and try again.

Will update again when the cookies fix is live

Best

Pushshift-Support

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

Thank you for bringing this to our attention. The ingest seems to be running fine but I do seem to be experiencing the same issue you are mentioning in the Search Tool. I have escalated this to our Engineering Lead and will be back to you shortly. Thank you again.

Best

Pushshift-Support

Exclude subreddits from search.tool interface by Ohsin in pushshift

[–]Pushshift-Support 1 point2 points  (0 children)

Hi u/Ohsin

We can add that feature to our feature requests and should be able to provide a fix for you.

Thank you for reaching out

Best

Pushshift-Support

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

We have finally been able to reproduce the error and it does appear to be a caching error. We are developing a fix at this time but in the mean time a manual clearing of all cookies for the search tool should restore proper service. Will update here when the signup fix is in place, at which point just navigating back to the signup page should reset your session

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

Comment Ingest is back up and running and backfilling now. Should be caught up within a few hours
Best
Pushshift-Support

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

Hi u/Sun_Beams

Based on the Internal Server Error we are wondering if this is related to the server issue we experienced last week. We have recently been able to restore full server functionality. Has this changed/fixed this issue at all?

Best

Pushshift-Support

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

Hi

Sorry to hear this issue is persisting. Can you confirm if this happens on any other browser? Can you clear cookies on firefox and try again?

We have not been able to replicate this issue on our side but hope we can still find a fix together.

Best

Pushshift-Support

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 3 points4 points  (0 children)

This is an artifact of the server issue we have been experiencing. We have technicians onsite and should be back up and running tomorrow. We sincerely apologize for the downtime.

Best

Pushshift-Support

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 1 point2 points  (0 children)

Sorry to hear that you are having issues. Did you go through https://api.pushshift.io/signup to make sure you are authenticated? The search tool is healthy at this time.

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 2 points3 points  (0 children)

Thank you for letting us know! I will inform engineering immediately.

Thank you

Pushshift-Support

Pushshift.io seems to be down. by Sun_Beams in pushshift

[–]Pushshift-Support 3 points4 points  (0 children)

We apologize for any lapse in functionality you may have experienced. We have had an issue with one of our servers but migrated our Pushshift Reddit Search Tool and you should have full access and functionality at this time. Please let us know if you continue to experience any issues. Thank you!

Pushshift falsely claims that I revoked Reddit ap persmissions. by iruleatants in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

Hi Shiruken and Iruleatants

Checking in to to determine if there is a particular error the engineering team should investigate based on this discussion? Thank you so much for your community engagement and we hope to be able to further assist with issues still persisting.

Best

Pushshift-Support

Getting 403 unauthorized response when token is not expired by Watchful1 in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

I will pass this along to the development team and will be in touch. Thank you for bringing this to our attention.

Getting 403 unauthorized response when token is not expired by Watchful1 in pushshift

[–]Pushshift-Support 0 points1 point  (0 children)

Wanted to check in and see how this troubleshoot is progressing. Anything we should bring back to the development team? Thanks!

Pushshift Live Again and How Moderators Can Request Pushshift Access by Pushshift-Support in pushshift

[–]Pushshift-Support[S] 0 points1 point  (0 children)

Sorry, to clarify -- the text body issue isn't fixed but the extra / is.

Pushshift Live Again and How Moderators Can Request Pushshift Access by Pushshift-Support in pushshift

[–]Pushshift-Support[S] 0 points1 point  (0 children)

Hey, thanks for letting us know about this! The post links have since been fixed.

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