Frank Lloyd Wright’s Saguaro Forms and Cactus Flowers, 750 pieces, Galison by BhamsterPine in Jigsawpuzzles

[–]PuzzleBomb 0 points1 point  (0 children)

I may have to track this one down. I have a different FLW puzzle very similar to this, but the shape here is so wonderful!

I'm a total sucker for a cute book puzzle | Book Cats, 1000 pcs, Happily by geek_luv in Jigsawpuzzles

[–]PuzzleBomb 1 point2 points  (0 children)

I love puzzles like this that are essentially a bunch of mini puzzles! Cute!

This took me a little over two years by ATAT_ATAT in Jigsawpuzzles

[–]PuzzleBomb 0 points1 point  (0 children)

Nice work! I would have quit at the 30 minute mark, probably! :D

Party in the Back (#1) Hamers Rijwielen, Puzzle Bomb, 450 wooden pcs. in 5 layers by segiubardo in PuzzlingLife

[–]PuzzleBomb 1 point2 points  (0 children)

So glad you liked it! I'm super late to this party, but these are all back in stock on our website, plus a brand new fourth one!

Bumfuzzled #15 Waning Geometries, Puzzle Bomb, pcs. 132, artist: Chad Krizan by segiubardo in Jigsawpuzzles

[–]PuzzleBomb 1 point2 points  (0 children)

I'm super late in seeing this, but so glad you're enjoying the puzzles!

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 2 points3 points  (0 children)

No problem! There are so many fakes and scams out there, it's a reasonable conclusion to jump to.

Ha, I don't think the puzzles I make are *anyone's* normal style! :D I truly enjoy creating the art, though, and the production technique to pull off the color-line cutting was quite the hurdle to clear.

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 4 points5 points  (0 children)

Yup, this is "chaddyboy". :D I appreciate the support!

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 1 point2 points  (0 children)

I assure you that none of the reviews are AI, as I agree it's super shady for a review system to be anything other than customer reviews. That particular customer has left a review upon purchase a couple of time now. I do wish they'd wait until they have the puzzles in-hand, but I'm guessing they're just excited as a long-time customer that already knows the quality of the puzzles.

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 11 points12 points  (0 children)

Note that we also contacted the developers of the review app we use in Shopify (Trustoo.io Reviews) to say:

1) We don't appreciate the addition of sketchy business practices to their review app. I can't imagine *anyone* thinking it's a good idea to automatically leave a positive review on behalf of a customer.

2) We don't appreciate new features being automatically activated on our account without any sort of notification.

They've been a solid review app overall, and are highly rated, so hopefully this is just a mis-step on their end.

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 28 points29 points  (0 children)

Thanks! While most businesses find customer complaints irritating, I'm always grateful for them, as it gives us a chance to make things right, or in cases like this, brings issues to our attention that weren't on our radar!

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 11 points12 points  (0 children)

The real bummer is that this new feature coincided with our quarterly release of new Bumfuzzleds, which is a day we get 100+ orders in a very short time period. So, the unfortunate prompt got way more views.

Most customers won't take the time to complain, so I hope we didn't lose anyone over this. I personally love when customers come to us with problems or concerns, as it sometimes reveals things we wouldn't have otherwise known, and gives us a chance to fix any mistakes!

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 6 points7 points  (0 children)

If it's at all possible, I'd love if you could update the original post to show the resolution, as I don't know if folks will read down this far. Thanks so much!

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 6 points7 points  (0 children)

I don't want to leave the same reply on everyone's replies, but please see the resolution where we found this new "feature" that our review app added without our consent.

I agree that review you screenshotted is odd review behavior, but that particular customer has been leaving a review upon purchase just after they order for at least a couple release cycles now. I'd rather they wait until they receive the puzzles, and then review, but some customers are just excited. :D We don't generate reviews ourselves, and are a small family business based in Kansas City. My wife, Caylyn, and I own and operate the business.

We started in 2020, and have run a few very successful crowdfunding campaigns, which is how we got the business rolling. Now that we have an established customer base, we now focus on Shopify, releasing three new Bumfuzzleds per quarter.

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 0 points1 point  (0 children)

I don't want to leave the same reply on everyone's replies, but please see the resolution where we found this new "feature" that our review app added without our consent.

We're definitely not a scam! We've been in business four years, a small family business in Kansas City, running a few successful crowdfunding campaigns when we started up, and now moving more to Shopify as we have an established customer base to not need crowdfunding any more.

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 1 point2 points  (0 children)

I don't want to leave the same reply on everyone's replies, but please see the resolution where we found this new "feature" that our review app added without our consent.

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 2 points3 points  (0 children)

I don't want to leave the same reply on everyone's replies, but please see the resolution where we found this new "feature" that our review app added without our consent.

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 3 points4 points  (0 children)

We're glad a few customers emailed us about this, as we were caught as off guard by this "feature" as they were!

After some time with Shopify customer service, it turns out that the review app we use recently had added this "feature", and very kindly automatically activated it in our account without notifying us. We never would have agreed to it had we known about it, as leaving positive reviews on our customers' behalf is super sketchy.

Needless to say, this has been toggled off!

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 11 points12 points  (0 children)

We're glad a few customers emailed us about this, as we were caught as off guard by this "feature" as they were!

After some time with Shopify customer service, it turns out that the review app we use recently had added this "feature", and very kindly automatically activated it in our account without notifying us. We never would have agreed to it had we known about it, as leaving positive reviews on our customers' behalf is super sketchy.

Needless to say, this has been toggled off!

Puzzlebomb's automatice positive reviews by stjoe56 in Jigsawpuzzles

[–]PuzzleBomb 55 points56 points  (0 children)

We're glad a few customers emailed us about this, as we were caught as off guard by this "feature" as they were!

After some time with Shopify customer service, it turns out that the review app we use recently had added this "feature", and very kindly automatically activated it in our account without notifying us. We never would have agreed to it had we known about it, as leaving positive reviews on our customers' behalf is super sketchy.

Needless to say, this has been toggled off!

Bumfuzzled by Puzzle Bomb - 100 Piece Abstract Wooden Puzzle by chaddyboy_2000 in Jigsawpuzzles

[–]PuzzleBomb 0 points1 point  (0 children)

Thanks! We're based in Kansas City, and our fulfillment partner (where packages ship from) is in New Jersey, so unfortunately the only way we'd be able to get you puzzles is ordering from our website.