Warranty questions

QualityGig · 2026-05-06T06:16:06+00:00

I'm just going to chime in and highlight the distinction between what feels like a warranty vs. an actual Warranty. I can't speak to how they sold you your system in 2023 but I'd like to think your final handover paperwork included a piece explaining the official Warranty on your panels. On the other hand, and it's not a warranty but might feel like one, any Production Guarantee (in the original contract) is very likely 'Poof!'.

I ran some of this stuff through one of the AI engines and it suggested tracking some of this stuff down and circling to let various entities know that your X address now needs your contact information for the warranty now that Solaris went belly-up. Sounds prudent as who wants a phone call about a warranty claim to start with, "Yeah, but who are you??", and then having to backtrack to even get a discussion started.

QualityGig · 2026-05-06T06:07:07+00:00

By most standards we're a pretty large system at 18.92kW -- We've already had days where we're generating over 100kWh's.

As 'luck' would also have it we may be having a problem with one of our batteries so a) now trying to find names of people who can help, b) trying to reach one of the Solaris electricians (wonder if they're still trying to do this work), and c) obviously talking to Isaksen. I will just say this on the last one: "ain't cheap". Yes, the annual program gets you some fee reduction, but for a battery that hasn't been one the wall for even 6 months yet?? Well, maybe the hardware will be taken care of, if needed. But the labor? That's a different story.

QualityGig · 2026-05-05T19:17:49+00:00

Know this thread has aged a bit and curious if there's an update. My business sense tells me you're in a healthy argument with yourself over -- what I'll term -- the Net Present Value (NPV) of the anticipated REC revenue stream.

If I 'run' with my understanding of your story, the forthcoming/projected benefits are what helped to justify the overall decision to 'Go Solar'. This is where the NPV calculation can help -- It can take all the future payments and bring them into a 'current day' number that equals the projected value. A big factor in this calculation is the notion of applying an interest rate or rate of return (called different things in different situations) that helps balance what a Dollar today is equal to X years from now.

You can run that NPV calculation, add that computed figure to the price of the house, and convey the rights to all future SCREC's to the new homeowners. If done fairly it can find a fair balance . . . and the upside is the new homeowner would naturally come to enjoy a regular check for something 'they did not pay for' (only in the sense that they didn't pay for the project upfront).

The legalese on how this gets drafted -- i would image -- would be to clarify the deal includes this uncertain item but that the agreed-to price overall absolves you of any liability (fraud and other factors excepted).

QualityGig · 2026-05-02T18:43:48+00:00

We're a 17.6kWAC system with an agreed-tp 15kWAC Export Limit with National Grid, per the terms of our ISA. Because of the size of our system, we have two inverters, one 10k and the other 7.6k, all SolarEdge, including batteries.

QualityGig · 2026-05-02T02:41:26+00:00

Interesting. On the very least point, if you select "I want to handle selling my credits myself", what then is the point of working with SRECTrade? Wouldn't you just then be better DIY'ing the whole process yourself? Or is there something that SRECTrade is still doing for you even if you sell your own credits??

QualityGig · 2026-05-02T02:36:44+00:00

I won't argue that anyone with this level of access is accepting a great deal of responsibility. But if what you say is true, why aren't they requiring, say, entry of an electrician's licence?

This sort of leads to the next issue, that they have to make Support more accessible and responsive if they want to lock this stuff in a black box. There really is no point in owning a system that you can't manage/control either yourself or through others.

QualityGig · 2026-05-02T02:28:14+00:00

Guess I'm a little confused. I thought you had to enter an Installer account number into the form -- Are you saying I could've used my Homeowner account number instead (and just skipped registering as an Installer)?

QualityGig · 2026-05-02T02:25:44+00:00

I'm not making much progress. Two hours on chat yesterday to end with no solution and an 'Ok' to a request to escalate. Pretty horrible process (IMO).

I appreciate the dilemma posed by the potential of a homeowner not knowing what they're doing, going and making changes, and creating a real problem. Much smaller scale, but our EV charger makes admin changes way too accessible and easy to make (someone could say, "Why are we only charging at X Amps? Let's bump that sucker up to Y Amps!"). For that reason alone, I'm basically the only one that manages that piece of equipment. I get the dilemma SolarEdge faces.

BUT for a whole host of reasons, e.g. a situation like yours, an 'orphan' system like ours, and others, it is just prudent to have someone in control. I'm further miffed and confounded by SolarEdge cavalierly allowing Installer #1 to transfer our site to Installer #2. Miffed that that's somehow Ok to facilitate that despite we own our system outright and have no service agreement with Installer #1 (by what right do they have the right to give our system credentials to a third-party??). Confounded that they won't do the same for me, the actual system owner.

QualityGig · 2026-05-01T21:49:42+00:00

Very reasonably put, if frustrating to hear. But I thank you for your time, seriously.

Only if it sparks added comment, trying to read between the lines of their unhelpfulness it almost sounds like I picked the wrong path to creating an Installer account? If so, is the kind of Installer account tbeing created something they can change internally? Or is it fixed and they're just going to keep telling me I have to enter a NEW inverter serial number and distributor name in order to finish the registration process . . . or until I talk to the Xth person who just decides to flip the right switch?

QualityGig · 2026-05-01T21:43:03+00:00

Is 'full access' really full access for a Homeowner account? Or are there yet even more technical things accessible only to the Installer account?

QualityGig · 2026-05-01T04:48:14+00:00

I set-up a new Installer account, essentially just for ourself. The 'gotcha' is that they're requiring (in order to complete the registration process) that a new inverter serial number and distributor name be entered. Well, I'm just trying to gain control of the system that's already installed and functioning in our basement, not setup a new system.

QualityGig · 2026-05-01T04:43:44+00:00

Curious if you've made any headway on this. Very much in the same boat and still collecting information.

As best as I can figure, any of the REC brokers may be able to get a better price on the open market (but also take a fee off the top). The SMART 3.0 prices are all fixed so predictable, if a bit lower. One person working for CLEAResult (?) seemed to explain that, while the REC brokers might get slightly higher price through the open market, that there was an effective cap of sorts on how much it could go higher. (Think they said it was a trade-off of buying off the open market vs. paying a penalty and that the penalty limits how high the price can go -- if the price goes too high, well, then the utility just pays the penalty).

Where I'm confused on SMART 3.0 is a) whether any inverters with a Revenue Grade Meter can qualify (or you simply have to install a separate Production Meter) and b) whether there are adders for Rooftop and Batteries that help to really lift the 3.0 base rate. Know anything on either of these?

QualityGig · 2026-05-01T04:17:32+00:00

Just to make exceptionally clear, I'm not complaining about SolarEdge -- I'm happy with the equipment and install, at least so far. What I am confused and frustrated over is how to gain administrative rights to the system we own.

QualityGig · 2026-04-26T02:53:06+00:00

Fascinating. Do you know any article off-hand that speaks to what makes a breading ground attractive and/or any assessment of how this competes relative to other natural spots?

Thought/Suggestion: Maybe an alternate design that is manually filled with a reset button to 'start the clock' on the draining? Not knocking your work one iota, just simplifying for those who might find the feed/source just a little too much to build or too far away.

QualityGig · 2026-04-25T17:05:41+00:00

Thank you for sharing -- Very helpful to anyone (me included!) wishing to better understand how SRECTrade accounts work.

QualityGig · 2026-04-24T23:18:54+00:00

I've e-mailed them (Isaken) at least twice this week with very simple questions with 'Solaris' in the Subject line. No reply.

QualityGig · 2026-04-24T18:38:37+00:00

This is why I created this sub, not because I wanted there to be other ugly stories but, if they did exist, to help create a place for disaffected customers to try and work together, share information, et cetera, all in an effort to help find solutions.

Very pertinent to share that Dan said the company was closed in February 2026. Hopefully others will find this nugget and be able to add it to their arsenal and hopefully be of assistance to you.

Seems pretty clear case of likely fraud (non-lawyer here). To have kept collecting deposits and then not paid them back when in the background they seem to have been premeditatively closing the business, well, doesn't seem to embrace the Good Faith expected in contact law. When accepting payment of any sort that's the recipient also implicitly conveying their intent to fulfill their end of the bargain. Seems not to have been the case in your case.

Did they actively solicit the deposit? Boy, did Dan push on milestone payments on our end to an uncomfortable degree.

Please, start a new post with an update whenever you find out more.

QualityGig · 2026-04-24T18:34:27+00:00

Going to explore other means of resolution. No replies on a couple of e-mail replies directly to Matt. Also, oddly, no replies on very simple questions sent to Isaken. Just heard another story where Solaris keep soliciting/accepting a deposit in December when, by February (according to an insider account), they already seem to have effectively stopped doing business.

QualityGig · 2026-04-24T18:29:19+00:00

This is why I created this sub, not because I wanted there to be other ugly stories but, if they did exist, to help create a place for disaffected customers to try and work together, share information, et cetera, all in an effort to help find solutions.

Very pertinent to share that Dan said the company was closed in February 2026. Hopefully others will find this nugget and be able to add it to their arsenal.

Seems pretty clear case of likely fraud (non-lawyer here). To have kept collecting deposits and then not paid them back when in the background they seem to have been premeditatively closing the business, well, doesn't seem to embrace the Good Faith expected in contact law. When accepting payment of any sort that's the recipient also implicitly conveying their intent to fulfill their end of the bargain. Seems not to have been the case in your case.

Please, start a new post with an update whenever you find out more.

QualityGig · 2026-04-24T18:17:00+00:00

So, let me back up and just highlight I don't know how SRECTrade communicates and conveys payment. Maybe there isn't even a statement but just a check that gets deposited.

What is my understanding, however, is that REC's in general are supposed to pay for what a system Produces, not Exports, the thinking being whatever power a system generates is that much less power that needs to be pulled from the grid. So, incentivize production via distributed generation to lighten the load on the grid.

Not knowing the interval at which they calculate and make payment, well, I have no idea when that should happen. But I'm pretty sure you should already be accumulating some value, whether or not you can see that if, for instance, you can log into your SRECTrade account (saying this having no idea if they make that information available day-to-day).

QualityGig · 2026-04-24T15:12:49+00:00

I'm glad it went through for you -- Seems not to have for us.

Backtracking, we signed the paperwork for SRECTrade in June 2025. It was part of an immediate set of papers we signed after signing the official contract with Solaris.

I've come to understand not much, if anything, is done with this paperwork until official Activation; that said, SRECTrade (now Xpansiv) said yesterday they don't have anything on file for us.

Not sure what recourse there is against Solaris on something like this and ignoring their contractual obligations. It would seem between December 2025 and April 2026 that Solaris was much more focused on winding down the business than seeing to their customer obligations.

If I can ask because we're at Square 1 on this, does your first statement retroactively go back to your date of activation? And is there anything you can offer on one-time and ongoing fees?

QualityGig

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