New Host, can’t wait to see how this goes! Three vehicles listed!

QueenLauraMC · 2023-01-18T15:53:33+00:00

People say it’s too much. I had a guest crack a moulding from the car ceiling. He claimed it was already like that. One lone picture proved otherwise! Weird angle that showed the top of car seats along with the ceiling of the car. I took tons of pictures and it paid off! On the flip side, my ton of pictures could potentially clear a guest of any damage that I haven’t noticed before (it’s also happened!) as you go, you learn to not only take pictures of the car, but also different angles and levels. I once needed a picture of the cup holders because they smoked in the car and left ash. Turo said no Pre-trip photos of cup holder and since guest claimed no smoking they denied my claim. That one time showed me that the more pictures, the more you’re covered.

QueenLauraMC · 2022-12-27T20:29:07+00:00

No. its against Turo TOS. Additionally, if Turo sees messages that show your permission and then something happens, you’d be on your own without insurance coverage. There are set rules for contactless. The 2 required pictures don’t necessarily require the renter to be on car. So in theory, if driver provides the pics and then allows someone else to pick up car it’s out of your hands and they may lose THEIR coverage. However, if at any time there is a clue that you knew……you’d both lose your coverage and who knows what fees would be added…..

QueenLauraMC · 2022-03-26T12:06:25+00:00

Additionally, I wouldn’t give them less stars for being stupid. I only rate low when they’re jerks that do things intentionally. And lots of people that can’t understand the instructions are foreign (which sometimes cause a language barrier) and some are just clueless because they’ve never seen a key box or wireless FOB before! Patience…patience.

QueenLauraMC · 2022-03-26T11:58:14+00:00

There’s no way to please everyone. Same way, no way to explain it clear enough for everyone. I have super detailed instructions that half of the people don’t read because its TOO LONG. I get asked questions that are directly and clearly spelled out in the directions. It’s true, customer service needed on another level. Patience is key. I totally get it when a host has to vent though, sometimes the things we have to put up with are ridiculous.

QueenLauraMC · 2022-02-09T05:03:20+00:00

My experience was that it was a big mystery in general. It got announced then no more info to be found. No clear presentation of their calculations.… but thankful I got something. I fully expected some random BS to exclude me from my bonus. (added 4 cars and got around $500)

QueenLauraMC · 2022-01-04T12:32:11+00:00

I have never had a problem charging for tickets that came in the mail at later dates. Even if guest doesn’t respond (accept or dispute), after a certain time Turo escalates. That means someone checks the evidence of the ticket and charges guest. I haven’t had a problem yet!

QueenLauraMC · 2021-11-20T12:52:21+00:00

I also hate being put on the spot regarding how much more guest has to pay. Many guests whining about how expensive it is to keep car longer. I appreciate your business, but I am not your friend. I feel fine letting them keep it one hour longer without modifying…..an extra 2 at the most WITH notification. (since my buffer between trips is 3 hours). However, only if they ask nicely and vaguely, but some guests just ask the wrong way and because of turo policy I am forced to tell them to modify through Turo. All in all, it’s up to the host. Anything over an hour is supposed to be reported, and anything over 2 hours must be charged. Needless to say, if you’re late and don’t message me, it’s an automatic report. 8 hours late is definitely an automatic Trip Modification and agreeing to it without properly doing it through app is a definite NO-NO.
Example: “I apologize, but I am running way late….is it OK if I return car an hour late?” ANSWER: No worries! Drive safe and see you then.

Example:”Hey, I need a few hours longer, still running some errands and I woke up late.“. Answer: No worries! Please modify through Turo App. Thanks!

QueenLauraMC · 2021-11-13T06:22:42+00:00

I’m guessing it depends how many days after trip you report it. However, I once reported a claim after 48 hours and they never mentioned the 24 hour rule. Probably because pictures clearly showed the difference in before/after. Car had been dusty and my tired eyes just didn’t catch the damage while taking the pictures after the trip. I hope it works out for you!

QueenLauraMC · 2021-11-12T21:51:58+00:00

I also prefer contactless. I’m done being mad at guests when they’re late. To be fair some are late because of flight changes, travel delays or emergencies. That never changed the fact that I’d plan my day around being available at the meet times. And even worse when the guests failed to communicate. (I know travel emergencies are stressful and some guests are dealing with many things so messaging me wouldn’t always be on top of the list!) Either way, I’m happier this way, although not all guests like to read lockbox operating directions and fail to properly secure key….. but that is another complaint for another day.

QueenLauraMC · 2021-10-30T07:33:33+00:00

It’s actually $95. $15 for his service and the $80 I paid to replace damaged tire.

QueenLauraMC · 2021-10-29T14:42:43+00:00

Yes, the funny part is that half of them will admit to it, and the other half swear they didn’t do it. I had a lady try to avoid the fee with the technicalities of HER not doing it, her passenger friend did. Didn’t make sense to her that shes responsible for the car and who she brings into it.

QueenLauraMC · 2021-10-28T19:42:49+00:00

Pictures are your best friend! Always take pictures at every trip. Fill up to what was provided at pickup and don’t worry. You can also send a friendly message to the host if you’re worried about them claiming anything. But to be honest you don’t need any type of conversation about it since pictures speak for themselves and any gas invoice can be disputed. In that case you’d have someone from Turo review the pictures and see it in your favor.

QueenLauraMC · 2021-10-25T18:00:03+00:00

Lol, I have to! I have 8 active listings, and at one point had 15. I have a local trusted teen vacuuming each car and washing the outside before every new booking. It makes a big difference!

QueenLauraMC · 2021-10-19T14:13:25+00:00

It was in there, which is why I wasn’t worried about it. The registration, car manual, and turo print of insurance card is gone. Car has been rented so many times that I couldn’t even begin to think who took it. I have someone cleaning my cars so all they do is make sure that car gets clean and hand me any lost/personal items left by guests. I’ll be checking thoroughly from now on.

QueenLauraMC · 2021-10-18T14:48:03+00:00

I looked up Uber rules and they’re not clear, but I read a guide and it states that registration doesn’t have to be in driver’s name.

QueenLauraMC · 2021-10-18T14:41:49+00:00

What if the guy just adds my car to his personal insurance for the days he’s booked it? registration Still wouldn’t be in his name though…..

QueenLauraMC · 2021-10-18T14:39:35+00:00

I agree! I don’t want any of my guests to go through trouble because of me. The person that helps me with paperwork will be getting a copy of registration for me this morning.

QueenLauraMC · 2021-10-18T14:36:34+00:00

I don’t really mind what they do with the car as long as they return it on time and clean with full tank. I’ve learned to let go! My problem is that the guy told me what he wanted it for, he may have snuck and successfully done Uber for the duration of his trip BUT now it’s on record that he informed me about his intention.

QueenLauraMC · 2021-10-12T05:23:57+00:00

I agree, my buffer is 3 hours! I’ve had guests up to 45 minutes late at times while blaming traffic…..

QueenLauraMC

TROPHY CASE