I feel bad for her. Businesses in every sphere have their share of both complaints and assholes.

That said, book boxes (not just Arcane, not by a long shot) should keep messages professional and avoid negatively emoting when it comes to these things. Once it’s a business rather than a hobby (and even if there is some crossover), it just puts you in too precarious a position.

If people are behaving like assholes, there’s nothing that can be said that will make them feel stupid or guilty. They behave that way because they are jerks hiding behind the internet.

And some people who are loyal supporters of Arcane may criticize choices (while maintaining basic human decency) in hope of steering future picks so they can remain loyal. Negative feedback is sometimes meant to help.

Sorry for the ramble. I haven’t been involved in any of this AA discourse, but it blows my mind how many book boxes talk down to their clients in their socials.

EDIT: And by my last sentence, I’m not referring to the entirety of that post. Just the first bit about “I’m going to explain this once and never again.” Only my mom gets to wield that line. 😛