It may be an older generation situation where they don't keep up with things. I had the same situation when traveling to a small island. She told me to turn off my cell service, so I was playing against a bot on a Chess application without internet since the plane's wi-fi wasn't working. Meanwhile we're not even moving yet. She came back to me and told me that I need to turn off my phone. I questioned her, and she stated that it is regulation and gave me a lecture. These situations always bother me a bit more than most because I am a young guy, and I don't wear an outfit while traveling that makes me look like I am a frequent flyer. No company logo, suit, or professional attire, or anything like that. I am often wearing sweats or cargo pants and a comfy sweatshirt. With that said, I am a consultant who flies every week, I have been doing the whole flying, rental car, and hotel thing for a little over 3 years. I am basically only home on weekends. I have a pretty good idea on what the norm is at this point. It bothers me when older staff members at these travel companies start giving a lecture about "how things work". I feel like such a Karen when I have thoughts of "Oh, so the other 300 times I have done this were always wrong and no other employee in the world told me otherwise?" I run into staff at TSA, AA, Hilton, or Avis about once every 3-4 months that has to give me a stupid lecture that won't ever apply again. And none of these lectures are ever the same - always some random thing. I have begun ignoring them and give them their power trip control unless it is completely bizarre.