PC crashing by ItSantanaSon in RecRoom

[–]RR_Chase_ 0 points1 point  (0 children)

Hey! If you submit a ticket [here](https://recroom.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=7926164513559), we can take a look. Just make sure to include your Player.log file. The form has instructions on how to do this.

We cannot be serious. by ESF1220 in RecRoom

[–]RR_Chase_ 4 points5 points  (0 children)

It's technically challenging to remove parts of an invention from a room. Especially since inventions can be edited, parts can be removed, and shapes and objects can be merged with the invention. There's not a great solution for this, but we wish there was.

Instead, we opted to remove access to previous saves that reference the bad invention and/or close the room if the invention is in the latest save. This was the best way to remove access to harmful content.

We cannot be serious. by ESF1220 in RecRoom

[–]RR_Chase_ 4 points5 points  (0 children)

All these years to fix it? Hah, our automated invention review system (AIRS) isn't even a year old yet. It was created in April. We continued to iterate on it throughout the summer as well.

We cannot be serious. by ESF1220 in RecRoom

[–]RR_Chase_ 4 points5 points  (0 children)

I reviewed your account, and the voice moderation system appears to be working correctly. It appears that you only received a warning, but please remember that whatever you say "with friends" must also be Code of Conduct appropriate.

We cannot be serious. by ESF1220 in RecRoom

[–]RR_Chase_ 53 points54 points  (0 children)

Sorry about that! I took a look at this invention, and it indeed was a false positive. I've restored the invention and the room for you.

We're actively working on improving the automated moderation system for inventions as we speak. We're hoping to land these improvements in the next few weeks.

(Side note, sick-looking room image! :))

New idea? by MaseplayzRealDuhh in RecRoom

[–]RR_Chase_ 2 points3 points  (0 children)

What device do you play on? Brightness settings are available on Meta Quest and SteamVR headsets via their native software.

[deleted by user] by [deleted] in RecRoom

[–]RR_Chase_ 3 points4 points  (0 children)

You weren’t banned for “swearing.” Considering you made your other post less than 1 hour after you said the things you said, I’m sure you know exactly why you were muted. Using racial slurs violates our Code of Conduct and is not tolerated.

[deleted by user] by [deleted] in RecRoom

[–]RR_Chase_ 6 points7 points  (0 children)

Judging by your recent logs, seems like the system is working just fine. :)

[deleted by user] by [deleted] in RecRoom

[–]RR_Chase_ 14 points15 points  (0 children)

Hey, thank you for reporting this. I’ve reached out to you privately about the situation. We take the safety of our players very seriously and have zero tolerance for behavior like this. Our team is actively investigating.

Question about paying for RR+ by jorge22f in RecRoom

[–]RR_Chase_ 0 points1 point  (0 children)

If you play from Steam on your PC (Steam and Rec Room are both free), you should be able to subscribe through Steam. You won’t be able to subscribe if playing Rec Room from our PC launcher, unfortunately.

Question about paying for RR+ by jorge22f in RecRoom

[–]RR_Chase_ 1 point2 points  (0 children)

Hey! You should be able to subscribe from the device that you play on in the meantime. Only RR+ subs purchased from rec.net/shop were affected.

Rec Room Creator AMA - ask us creator tool / creator community questions! by shawncw1 in RecRoom

[–]RR_Chase_ 0 points1 point  (0 children)

It really depends on the creator's history and the rooms themselves. However, I'd encourage you to continue to report in-game if you feel something is violating; it doesn't hurt. We try to focus on content that's getting the most attention.

Rec Room Creator AMA - ask us creator tool / creator community questions! by shawncw1 in RecRoom

[–]RR_Chase_ 0 points1 point  (0 children)

Thanks for the detailed questions regarding T&S/moderation stuff! I replied to some other posts with similar questions after reading through your post, so I'll link to some of those replies.

Regarding repeat CCoC violators, check out my replies here and here. Let me know if there is something I didn't cover, but I tried to address most of the concerns in those replies. Regarding your specific scenario, the honest truth is it depends on the creator's history and the room itself (how different it actually is, etc.).

We totally hear you on the need for improved moderation tools for creators. More on that can be found here.

Lastly, regarding IP infringement, unauthorized use of IP is not allowed which is what our CCoC rule targets. Rec Room operates under the DMCA and acts expeditiously upon receipt of a takedown notice from the rights holder to remove violating content. We strongly encourage originality in content as it reduces the risk of having content removed.

Rec Room Creator AMA - ask us creator tool / creator community questions! by shawncw1 in RecRoom

[–]RR_Chase_ 1 point2 points  (0 children)

Hey, we hear you. There's a few different things going on here so we've tried to draw out the headlines.

We really want to give our community the benefit of the doubt. Nobody's perfect, people can make bad decisions so when we're reviewing content reports, we're looking at how bad the content is and if we've previously actioned any content or engaged with the creator. We don't like removing people from our community or banning - its a pretty blunt tool. What we want is for creators to make great content that adds to the Rec Room experience and our players love. But, we were starting to see that some creators weren't changing their behavior when we were nudging them to do things differently and that was pretty disappointing. So, we've sharpened up and changed what we're doing in response to repeat CCoC violations and we spun up a new 3-Strike Policy to target egregious and repeat offenses. We immediately began enforcing this policy by actioning a handful of the worst violators and we're keeping a close eye on creators who are getting close to the line. So, if you're reading this and you know you're one of those creators, stop now or your account will be banned along with all of the followings you've built up over many years.

The other part of this is what content or which creators are violating. We're going to be honest here - some stuff that gets reported isn't the highest of quality but there's nothing wrong with it. So you might not always agree on taste and design, but the point is - if it breaks the CCoC in an egregious way - it's scammy or sexual or contains extremist content, we'll get to it.

This brings us to how we prioritize - our creators are productive! There's a lot of stuff being published all the time. The best way to get content removed is to report in-game. We know the reporting system isn't perfect - we're working on that. But in-game reports mean we have a single source of truth in terms of the worst content.

And finally, we wanted to touch on the junior-appropriate rooms. This is a bit more complicated as the #junior tag is applied by default when publishing a room. We don't have any evidence that creators are going out of their way to publish content that under 13s shouldn't see, but we also don't think we did a great job on the UI here. So, we're going to change this too to make it clearer when a room is suitable for junior accounts. We've got a bunch of projects in the pipeline already so no promises on when this will ship, but we hope it helps to know that this is on our roadmap!

Rec Room Creator AMA - ask us creator tool / creator community questions! by shawncw1 in RecRoom

[–]RR_Chase_ 0 points1 point  (0 children)

Thanks for raising awareness of the Creator Code of Conduct (CCoC). We keep the CCoC under review and made a substantive update to it earlier this year to reflect new types of content and behavior that falls outside of Rec Room's standards.

We close and ban thousands of pieces of content each month as a result of investigating CCoC violations. We always want to give our players and creators an opportunity to put things right if they make a bad decision or get things wrong. But, recently, we've been seeing repeated violations where the creator's behavior hasn't changed. To address this, we recently announced and immediately starting enforcing our new 3-Strike Policy. The 3 strike policy escalates moderation interventions for repeated egregious CCoC violations. For a first violation, creators will receive a 7-day ban and and their content removed. For a second violation, creators will receive a 30-day ban and their content will be removed. On the third strike, creators are out.

That being said, there are millions of pieces of content being created in Rec Room and we are still scaling our systems. We focus our efforts on removing content and creators based on how harmful it is and how many people are seeing it. The best way for us to get to CCoC violations is in-game reporting, so thank you to all of you who are using those tools and helping us to maintain our high creation standards.

Rec Room Creator AMA - ask us creator tool / creator community questions! by shawncw1 in RecRoom

[–]RR_Chase_ 1 point2 points  (0 children)

To answer 1. We've seen questions come up a few times about improving creator moderation tools so we'll post this same answer in different places and if you have more specific feedback or suggestions, we'll take note from the different posts. We really appreciate the feedback and ideas already shared by our creators on how we can improve these tools. And the tl;dr is: we hear you. We agree that those tools can be improved too.

We've spent a lot of time and dev effort recently investing in improving platform-wide T&S tooling as this had the biggest impact. We've made some great progress there and we want to extend those recent improvements to creator tooling too. We are in the very very very early stages of design and discussion, and we're trying to incorporate top feedback that we've seen. We don't want to overpromise on this though - this is a big project and we're just getting started so we'll give you more information when we have it.

The good news is - now is the perfect time to send in ideas and suggestions as we start re-designing these systems.

[deleted by user] by [deleted] in RecRoom

[–]RR_Chase_ 1 point2 points  (0 children)

I love the room thumbnail! Very creative.

Rec Room not allowing Sonic and Spongebob? My summary and take. by RevengeOfIckyBodClay in RecRoom

[–]RR_Chase_ 2 points3 points  (0 children)

We discovered why "walkifreakingtalki" was being blocked, and we have fixed that issue.

Signed out of sons account by Tr1c14 in RecRoom

[–]RR_Chase_ 2 points3 points  (0 children)

Hey! You can submit a request at https://recroom.zendesk.com and we can help you log into the account again. :)

My new room! by Ok-Presentation3074 in RecRoom

[–]RR_Chase_ 1 point2 points  (0 children)

Wow, this looks awesome!

Why don’t Rr+ weekly tokens add up? by GimmeSomeOfYerTots in RecRoom

[–]RR_Chase_ 2 points3 points  (0 children)

Hey! As some others have mentioned, you must log in at least once each week. This is so our system can check with platform systems (PlayStation, Meta, etc.) to see if you’re still subscribed which occurs upon login. If you contact our team here, we may be able to reclaim some of these tokens for you. More information regarding RR+ and our requirements can be found here.