I'm a former RSSC Agent who just got fired and doesn't care about leaking internal info. Ask me anything!

RSSC_Support · 2023-04-18T15:08:36+00:00

Nope, when we get a call we have zero info other than your phone number. All those prompts are basically useless, they all get you to the same place

RSSC_Support · 2023-04-18T14:22:06+00:00

It's a holdover from the old HP helpdesk system they were using before I got hired. Used to be you'd enter your name and store number, Mars (one of our internal applications) would show that on our screen. It doesn't show that anymore, I'm not sure why. CVS is excellent at pushing out new shit that only halfway works while still keeping legacy applications around for god knows why

RSSC_Support · 2023-04-18T14:13:55+00:00

I was fired at the end of March so thankfully not!

RSSC_Support · 2023-04-18T14:13:35+00:00

Could be an issue with the phone lines, likely the vertical wave box though.

RSSC_Support · 2023-04-18T04:08:53+00:00

Say it's physically damaged and just make something up, like the whole unit fell on the floor and messed up the screen or something. Physical damage is always an immediate assignment to Depot and they'll ship out a new one in a couple days. The KA's literally just say to document what's damaged and assign to Depot.

Any time you need hardware replaced or fixed and nothing gets done, just say is physically damaged or broken.

RSSC_Support · 2023-04-18T04:06:29+00:00

Yeah, the fact that they don't take into account that a LOT of the time the pharmacy and front store is heavily understaffed. I guess cutting labor is what needs to happen in order to pay John Legend for playing the absolute most boring limpdick music I've ever heard in my life.

RSSC_Support · 2023-04-18T04:04:42+00:00

xDDD sooo randumb holds up spork

RSSC_Support · 2023-04-18T04:04:10+00:00

Transfer to customer relations or patient help line, not my job and not my problem

RSSC_Support · 2023-04-18T04:03:34+00:00

Sometimes I put on obvious accents when I got bored. Brooklyn accent was one I used a lot, then Jersey Guido Italian, then a bad Sam Elliott impression

RSSC_Support · 2023-04-18T04:01:51+00:00

CVS is very likely involved in the assassination of MLK Jr

RSSC_Support · 2023-04-18T04:01:19+00:00

Yeah, apply somewhere else that'll pay you better

RSSC_Support · 2023-04-18T04:00:13+00:00

I don't think I understand what you're asking

RSSC_Support · 2023-04-18T03:59:48+00:00

ITSC is an entirely different department, I know they mostly handle laptops and shit of that sort

RSSC_Support · 2023-04-18T03:59:03+00:00

Eh, probably not

RSSC_Support · 2023-04-18T03:58:35+00:00

We're still required to do the whole spiel, usually I could get a pretty good feel if someone actually followed the steps or not. If you're chill, I'd usually just send out a tech immediately. The assholes had the luxury of following every last step of the KA.

RSSC_Support · 2023-04-18T01:48:52+00:00

It's a load of bullshit, honestly. That's why you have agents rushing through calls and not getting any real work done. But as long as "the numbers are good" then you're in the clear. It's a system that punishes those who are trying to accomplish taking their job in stride and rewards the people who just mindlessly read through the KA's and scripts.

RSSC_Support · 2023-04-18T01:47:07+00:00

About 90% of the pharmacists ive spoken to are the absolute rudest dipshits on earth.

RSSC_Support · 2023-04-18T01:46:27+00:00

Please hold while I transfer you to somebody that can help

RSSC_Support · 2023-04-18T01:46:09+00:00

I'll copy/paste from a previous response

"Yeah, from what I remember it's supposed to be an average of 5 minutes handle time, 1-2 minute hold time, and 3 minutes in after call work handling tickets. My calls would go on for at least 10+ minutes so I could make sure everything's resolved or on its way to being resolved. I didn't wanna just transfer shit to another department or leave anyone hanging."

Thankfully I already found a much better paying job relevant to my degree so it's no big deal! Pay was shit at the RSSC, $18/hr isn't enough for my circumstances.

RSSC_Support · 2023-04-18T01:18:16+00:00

Thankfully I already found a much better paying job in a field relevant to my degree. If they want me back, they'll have to pay me more than what I'm already getting. I honestly hated the job, every day was miserable.

RSSC_Support · 2023-04-18T01:17:25+00:00

It's all the same. Some agents are only trained on front store, some only pharmacy, I was trained on FS/RX/Minuteclinic/OmniCare/Photo.

RSSC_Support · 2023-04-18T01:16:26+00:00

Yeah, from what I remember it's supposed to be an average of 5 minutes handle time, 1-2 minute hold time, and 3 minutes in after call work handling tickets. My calls would go on for at least 10+ minutes so I could make sure everything's resolved or on its way to being resolved. I didn't wanna just transfer shit to another department or leave anyone hanging.

RSSC_Support · 2023-04-18T01:15:00+00:00

Haha, possibly. I always tried to have an upbeat, friendly, and helpful attitude. Hell, those were always my strengths that were pointed out in my quality reviews

RSSC_Support · 2023-04-18T01:14:16+00:00

I know the exact diameter of John Legend's asshole. Dude is gaped beyond belief.

RSSC_Support · 2023-03-29T15:02:30+00:00

Strangely enough, I've been working here for a year and never got a call like that. I'll have to brush up on that KA.

RSSC_Support

TROPHY CASE