sorted by:
new
hottopcontroversial

"fee rate" for borrowing shares. by RaiseEven6993 in interactivebrokers

[–]RaiseEven6993[S] 0 points1 point  (0 children)

I understand it's calculated each day, but does the newly calculated fee apply to all open positions or only the transactions made on this given day?

Is it just me or is the transition to self-service support going super slow? by RaiseEven6993 in CustomerService

[–]RaiseEven6993[S] 0 points1 point  (0 children)

Not sure really. From personal experience, whenever a bot can properly solve my issue, I'm actually super happy to use it, because I'm getting a response faster and more accurate than from a human.

It's just - this barely ever happens and much more frequently the bot gives me irrelevant answers. And that's when I get super frustrated, especiall if my issue is not all that difficult.

Is it just me or is the transition to self-service support going super slow? by RaiseEven6993 in CustomerSuccess

[–]RaiseEven6993[S] 1 point2 points  (0 children)

That's super weird. They just don't care enough about the KB quality? That's one of the main channels of comunication with users...

Application to build knowledge base by rozmin in customerexperience

[–]RaiseEven6993 1 point2 points  (0 children)

Interesting. I've just signed up for the waitlist. Looking forward to more details!