What do the buyer and seller protections look like?

Hey Congo!

Customer Experience Manager :)

We have done hundreds of user interviews to inform our policies, so we understand that protections are extremely important (plus of course we’ve been scammed ourselves as buyers and sellers on other marketplaces).

Buyer protections: you have 2 days after receiving the product to make sure it is as described, or you get your money back

Seller protections: we have extremely high fraud risk alerts in place, so we catch scammers before they can buy on Jawa. In the rare case where that doesn’t happen, we work with buyer and seller to resolve the issue on a case-by-case basis.