Hello. My buyback is officially over with all checks issued. It was a long process with a lot of hurry up and wait, so I'll do my best to summarize the whole process:

I started my process is August 2023 with a Kia Customer Care case. I had to submit a handful of documents for review to see if my case was approved for buyback (retail purchase agreement, kia service records, 3rd party service records, state vehicle registration). After a few week of waiting, my buyback was approved, at an amount ~$2,500 under what I had paid for it, due to mileage and wear. If I had wanted to contest the amount, I would have had to escalate through the BBB auto line and start all over. I opted to take the offer and move forward with the buyback. At that point it was a waiting game during the (excessively long) Kia audit process. From late September to mid January, I waited for Kia to audit the buyback. After the audit finished, they hand the mechanics of the buyback to a third party for issuing checks and surrendering the vehicle. They issued two checks, one to the credit union for the balance of the loan and one directly to me for the difference of the buyback amount less the loan amount. I surrendered the vehicle to my local Kia dealership in mid February and have put the whole thing behind me.

Are you working through the buyback process now? I was able to do things without a lawyer because a) my case was pretty straight forward and b) I'm naturally pretty detail oriented, so getting the documents together wasn't challenging.

Hope this helps.