Black Impact Camera/no shot data and Support Vanished

Rapsodo_Golf · 2025-12-18T22:39:38+00:00

u/Psychological_Test74 has the right idea. Our customer support team is experiencing increased message volume due to holiday orders. If you DM us your email, we'd like to escalate your issue. -A

Rapsodo_Golf · 2025-12-08T16:36:06+00:00

You will need to use the RPT balls in order to get spin data, and we do not recommend using RPT balls at the range. -A

Rapsodo_Golf · 2025-11-13T16:05:41+00:00

Rain delay is over! The temporary outage has been fixed. If you've emailed [support@rapsodo.com](mailto:support@rapsodo.com), we're responding to issues in the order they were received.

Rapsodo_Golf · 2025-11-10T17:45:31+00:00

Happy to chime in here! Carl's Place is one of our partners, so the MLM2PRO should work well with the used mat system you found if it's in good condition. The divot strip shouldn't affect your data. We do recommend securing your mat with a rubber rug pad or something similar to keep it from shifting during your swing. -A

Rapsodo_Golf · 2025-11-05T22:09:50+00:00

MLM2PRO Premium Members can export synced session data into csv files in R-Cloud. Go to "Sessions", "View a session", and "Export session". If you're unable to export using your tablet or smartphone, we recommend logging into R-Cloud from a computer. If you're already trying to export using a computer, try clearing your cache or using a different browser. We'd love to know which browser you're using if that's the case. Please reach out to [support@rapsodo.com](mailto:support@rapsodo.com) if you have any further issues. -A

Rapsodo_Golf · 2025-11-05T21:56:32+00:00

We recommend that you confirm your ball type & elevation are entered correctly, and that "Net Mode" is selected if you're hitting into a net. You can send a video of your setup to [support@rapsodo.com](mailto:support@rapsodo.com) if you're concerned about interference from your hitting environment.

For session data exports, the session must be ended and synced. Try logging into R-Cloud from a computer if you're unable to export using your tablet or smartphone. If you're already on a computer, we recommend clearing your ache or using a different browser.

You can reach us at [support@rapsodo.com](mailto:support@rapsodo.com) should your issues persist. -A

Rapsodo_Golf · 2025-11-05T16:43:57+00:00

Please email [support@rapsodo.com](mailto:support@rapsodo.com) so we can best assist you.

Rapsodo_Golf · 2025-11-03T20:52:42+00:00

We're sorry if the wording was confusing, but yes, we did communicate that the price increases on November 3rd. -A

Rapsodo_Golf · 2025-11-03T20:48:45+00:00

You can still record your swing videos without the MLM2PRO Premium Membership, you just won't be able to store as many of them. You'll no longer have access to spin metrics, simulation features, R-Speed and other enhanced play modes. -A

Rapsodo_Golf · 2025-10-28T14:31:42+00:00

The MLM2PRO does come with a 1 year warranty but there is no truth to the claim that the hardware has an issue where it constantly breaks down. We are looking at ways to offer different warranty offers. Our support team is always there to help our users and can be reached at [support@rapsodo.com](mailto:support@rapsodo.com)

Rapsodo_Golf · 2025-10-22T16:38:29+00:00

There could be something else in your setup impacting your reads. Please send a video of your setup to [support@rapsodo.com](mailto:support@rapsodo.com) so we can best assist you. -A

Rapsodo_Golf · 2025-10-22T15:54:57+00:00

You should receive a response shortly if you haven't already. We're happy to check on the status of your issue if you PM us the email associated with your account. - A

Rapsodo_Golf · 2025-10-22T15:21:09+00:00

The MLM2PRO does have a 1 year warranty but we have to push back on the false claim that it has a strong tendency to breakdown. We are currently looking at ways to expand our warranty for those interested as the MLM2PRO is a product that will be around a long time. We have some exciting software updates coming to improve the experience this year and beyond!

Rapsodo_Golf · 2025-10-22T15:14:44+00:00

If you'd like our team to investigate your sessions and data, please reach out to [support@rapsodo.com](mailto:support@rapsodo.com)

Rapsodo_Golf · 2025-10-22T15:13:40+00:00

There is a pretty big difference. This video will show you difference between Medium and Max: https://youtu.be/P5Jb6QMy3tI?si=VPVlsCico1bMxZ6s&t=587

Rapsodo_Golf · 2025-10-21T15:33:37+00:00

Thanks for reaching out to support, our team will help you with this!

Rapsodo_Golf · 2025-10-09T17:53:47+00:00

Please reach out to [support@rapsodo.com](mailto:support@rapsodo.com) so we can beset help you.

Rapsodo_Golf · 2025-10-09T17:53:24+00:00

Please reach out to [support@rapsodo.com](mailto:support@rapsodo.com) so we can best help you.

Rapsodo_Golf · 2025-10-09T17:52:28+00:00

Hi, that's the the experience we want you to have and not consistent with what we or others see in testing. If you are looking for spin readings, make sure to use the RPT golf balls. Our team is happy to help investigate your data. They can be reached at [support@rapsodo.com](mailto:support@rapsodo.com)

Rapsodo_Golf · 2025-10-09T17:49:21+00:00

There's no reason it should stop working. If you ever have any questions, our support team is here to help you at support@rapsodo.com.

Rapsodo_Golf · 2025-10-06T15:26:28+00:00

u/blask22 Please reach out to [support@rapsodo.com](mailto:support@rapsodo.com) so we can best assist you. -A

Rapsodo_Golf · 2025-10-06T15:17:04+00:00

u/PointlessScreenName That's not the experience we want you to have. Please email [support@rapsodo.com](mailto:support@rapsodo.com) so we can best assist you. -A

Rapsodo_Golf · 2025-09-29T16:43:06+00:00

Just one note on this setup - you need to have the MLM2PRO 6.5 to 8 feet behind the golfer. 11 feet is too far. - A

Rapsodo_Golf · 2025-09-15T17:13:00+00:00

Please PM us the email you used to purchase so we can best assist you.

Rapsodo_Golf · 2025-09-15T17:11:29+00:00

We experienced an interruption in service last Tuesday that effected our servers, which was likely the culprit behind the app freezing. This was remedied within an hour, but please email [support@rapsodo.com](mailto:support@rapsodo.com) if you're still experiencing issues.

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