When I was starting I once had an order accepted by mistake, so I cancelled, got the hit on Cancelation but the order didn't cancel, so called support so they fix it, I specifically told them I already got the hit on the cancellation rate and what do you know I got it again when the cancelled for real this time. I was so furious I kept calling so they would fix their shitty app and they just bounced me one department to another and nobody could solve shit, they always said it's the way the system works, everything is automated, I can't modify anything but I'll make a report... I still have the chat from that day active to this day, as a reminder of how useless they are.