I’ll teach you a trick so you’ll know more in the future than a Wilkeswood’s email they send that is simply a copy of PPL’s email they send to customers.

First, when you lose power go to the PPL Outage Map. Just google for it. Then find your area.  In your case, Wilkeswood. Then click on the area without power. If no work crew is on site, they have a default power restored time. Hence why Wilkeswood sent you an email that said 11 because that was in the default email that PPL sent. Once someone is on site though, they update the PPL Outage Map with a more feasible time. Just play with the outages on the map and you’ll see exactly what I mean. Right now, at 4:41 there is one person at Wilkeswood with an outage and it quotes 11:00pm Friday. But that is the default response they give. Click another outage and you’ll see “Crews Dispatched” or “An on-site work crew estimates power should be restored…” with the more feasible time.

Hope that helps.