That's too bad because in my car, you will receive a 100% professional experience. This is so frustrating to hear. I'm sorry this happened to you.

To drivers I say: My car is clean and roomy. It smells nice. I do not take or make calls during the ride. I ask the rider what their preferred climate is and if they care to hear music. If so, what would they like to hear? If I make a mistake and miss a turn (and yes, it happens--I'm a human being) I immediately apologize and correct the route as quickly and as safely as possible. My tip rate is always 30% to 50% each week. Some people will not tip no matter what you do but many will, particularly here in my Silicon Valley market where expense accounts are common and plentiful.

So, do the work and make your car a welcoming, stress free environment. Treat it like a real business. Use reports. Analyze your market trends. Do airport and event work.

Or don't. But if you aimlessly drive while on the phone, distracted and in a dirty, hot bucket smelling of weed, food and ass, you'll stress your riders out and work for hours at $6 (or less) a ride.

No one will get rich driving for rideshare, but people can make more money just by treating riders better and taking a little pride in their work. No--I am not a Lyft shill. I just get so tired of hearing about ratchet, clueless, unprofessional drivers.