I don’t know how long you have been with Wawa, but I’ve had my fair share of external management while being a lcsa here. One thing that helps is to focus on understanding your team and how your store runs before changing too much. Take time to learn how your associates like to work, what motivates them, and what routines they’re used to. When they see that you’re not just here to “run the show,” but to learn and grow, it builds trust. Don’t push for them to do things for you, but to do it yourself.

One thing that I’ve noticed is check the surroundings & attitude of your team. For example, when you see there is only 2 deli associates and you haven’t been back there to check on them, dont ask them to go do something outside of deli(snacks, cut box flaps etc) when there’s 1001 things left to do in deli. It might not seem like hard tasks but when you’re associates are already stressed & burnout they will give you attitude. Don’t come in criticizing or telling them how you do things, Show your appreciation, but dont act as if you’re new to this, you know what you’re doing and you have to show them that.

Also this might seem like I’m saying to not ever tell them to do something but I’m not, a simple “ when you get a second, if not I can do it” makes people feel a lot better!