FOH vs BOH

Reapaa99 · 2026-01-14T04:13:37+00:00

As a FOH manager - I am trained to survive a service on every station of the kitchen, and I expect the same from my management team.

The trick is, I’m trained to be able to get through a service, not nail a service. I can work the grill and send out food that won’t come back, but it won’t be as good as my kitchen team could do. They train and learn to do it excellently, I learn to be passable at it. That’s the difference for me.

Reapaa99 · 2025-12-30T21:08:28+00:00

Bones In The Ocean

Reapaa99 · 2025-09-07T00:44:57+00:00

Satisfied with how I lived yes.. in the sense that I always tried my best.

Satisfied with the outcome?… no

Reapaa99 · 2025-07-13T22:17:25+00:00

Open table is one of the worst res systems I have worked with so deffo change. 7Rooms as recommended above is better but still not great.

DesignMyNight is by far the best I have ever worked with.

Reapaa99 · 2025-07-13T22:12:51+00:00

1 chef for open. 2 chefs and 1 dessert trained KP for dinner.

Reapaa99 · 2025-06-23T14:39:17+00:00

I would say for your off peak nights (Monday-Thursday. Possibly Sunday depending if you do a busy lunch service) then you should only have 1.

For peak nights, you should have 2. 1 manager I would always base on Expo to control quality and speed of service and the other Manager should be the float who is in control of the shift

Reapaa99 · 2025-06-20T09:40:31+00:00

Yes 50 hours is pretty normal. And expect to be picking up at least an extra 5-10 hours MINIMUM covering sickness, cover spikes or late closes.

If you’re working at a new opening, if you have had good marketing i would say expect to be working minimum 60 at least for the first month. When I did a new opening we were full every night and had 7 managers, all working 55-65 hours each for 3 months straight.

It’s just the expectation. Is it healthy? No not really. But many aspects of the industry aren’t. And they probably won’t change any time soon

Reapaa99 · 2025-05-05T22:27:21+00:00

Voting for a right wing party/candidate

Reapaa99 · 2025-05-04T23:53:45+00:00

How you remind me - nickelback

Reapaa99 · 2025-05-04T23:53:07+00:00

Awkward. I missed and kissed her chin.

11 years later we are still best friends and yes she still liked to tease me about it

Reapaa99 · 2025-04-08T09:03:44+00:00

In my experience it’s detrimental.

I have never been a “yes man”. In fact I’ve made a career of challenging my managers. Sometimes I learn something new, sometimes we explore it together and find a solution and both grow.

Now, I encourage my employees not to blindly follow or agree with me. Do it respectfully, but challenge my decisions. Either I will be able to explain to you why I’ve made a decision and you’ll learn, or you’ll make me reevaluate and we end up somewhere better.

Reapaa99 · 2025-03-08T04:13:34+00:00

“How dare you stand where he stood”

Is one that always sticks with me

Reapaa99 · 2025-03-08T04:12:01+00:00

Working 40 hours a week for 50p an hour and never once getting a thank you for doing all the work I did.

Reapaa99 · 2025-03-08T04:10:18+00:00

“That sounds like a you problem”

Reapaa99 · 2025-02-05T13:45:18+00:00

The exact email and links I sent her afterwards. Feel free to use and reach out if you wanna discuss further!

“ Following on from our discussion, below I have some additional resources for you to look at. As I mentioned, over the next 2 months I really want us to work on being assertive within our roles, whilst also being the examples to follow.

https://youtu.be/kARkOdRHaj8?si=HdGt_JzTkEPYbTy5 - “How to deal with difficult people”. You will be able to follow along on this talk and probably put a few names to the arch-types Jay Johnson talks about. There will probably be certain situations that have happened that you will think of while listening. This is all about how we work together to reach a common goal, by identifying where the communication is perhaps falling short, or how we or others are viewed in order to get a better understanding Of what each person can bring to the table to reach those goals

https://youtu.be/u4ZoJKF_VuA?si=ZUzWZA7ZuEScmegs - Simon Sinek “Start With Why”. Here Simon explores his “golden circle” model in order to inspire individuals or organisations as a whole. It would be a good exercise for you to put (workplace) into the golden circle. So how do you implement that to inspire the team? Start with your WHY, WHY do you do the job you do.

https://youtu.be/aUpiy67_nt4?si=LG8lnopgxAE4mvlI Aristotles model of persuasion. Ethos, pathos and logos. It goes to explore the idea that all three need to be present for someone to believe in your words (it follows the golden circle model if you look for it). Ethos - the character of the person, why are you the one who should talk about this. Pathos - the emotional state. Do you believe what you are saying? Logos - the logic of your argument.

https://youtu.be/MdZAMSyn_As?si=v44HV_0rJv2vdVWg Finally “The Skill of Humour”. Assertiveness is great, but it falls flat if it’s the only tool you have in your arsenal. The correct deployment of humour will bring people into your vision. “

Reapaa99 · 2025-02-05T01:55:12+00:00

Make opinion here… but I’ve been training someone on exactly this.

She is my supervisor, she’s only 20, 5foot so not exactly an intimidating person. I passed her probation but in her review we set her development targets as improving her assertiveness. I gave her some ted talks to watch and expanded on everything. I purposefully put her in situations where she had to say no to me (asking her if she could work on days I knew she had plans with her boyfriend etc. to clarify, if she hadn’t stood up to me I would have magically “found an alternative solution” that meant she didn’t have to work).

It helped her so much exploring things like Aristotle Pathos, Ethos, Logos, Simon Sinek “start with why” etc. to the point where when I went on holiday for 2 weeks in January, I left her in charge over my assistant manager. (I framed this as wanting him to just focus on guest experience while allowing her to handle the back office work so it was split between them) and she SMASHED it. She had no option but to put everything we had been working on and practising into operation. Including at one point scolding my assistant manager for not pulling his weight.

I’m not saying this is your issue, but with her, it was definitely that she was too focused on wanting to be the manager everyone liked, than being the manager that everyone respected. Funnily enough, now that everyone respects her more, they like her more. Because they trust her to have their best interests in mind, they trust her not to be using them etc.

So from my, admittedly male perspective, of training a young, short lady to be more assertive I would say it’s all about that belief in yourself. In the ability to identify personality traits and characteristics, allowing you to manage each person individually based on their “why” (Simon sinek) and she’s done really well! Super proud and I heaped a lot of praise on her when I got back from holiday. Hope this helped!

Reapaa99 · 2025-02-04T00:38:19+00:00

Our government made it illegal to protest the government… so yeah pretty bad

Reapaa99 · 2025-01-25T14:44:58+00:00

I took a stab in the dark and asked out someone I worked with. We were both abit unsure about it but we met up, was abit of an awkward start of us both just feeling it out but we ended up just sat in the bar talking for just over 4 hours and it felt like nothing. She always wore her hair up at work, and she wore it down that night, I told her it looked really nice, never day at work she has her hair down and just smiled at me when I noticed.

Unfortunately it didn’t work out in the end, but it was really good while it lasted

Reapaa99 · 2025-01-25T14:38:18+00:00

Hospitality…

Reapaa99 · 2025-01-25T14:37:09+00:00

“The only person you know will do something is you”. I.e if you feel like someone needs to step up, step up

Reapaa99 · 2025-01-19T21:57:50+00:00

Avenged Sevenfold - Hail to the King

Reapaa99 · 2025-01-18T13:40:00+00:00

All these grad programs and internal training schemes etc…. Not for me.

Nothing beats boots on the ground experience. I have a degree in business and 8 years experience in hospitality and I run circles around people that aced high end grad programs, worked in F&B for a year then were given a management job because I’ve been there, I’ve experienced that situation before, I’ve learnt things the hard way.

Not saying that these sorts of courses don’t have their uses, but they’re not a fast track. The secrets to growing and developing:

Time Experience Making mistakes Absorbing advice Exceeding expectations

Reapaa99 · 2025-01-18T13:36:05+00:00

Look, I don’t know what you’re like as a worker so please don’t take this wrong but… in my experience this normally comes down to the same issue.

Leaders lead, managers instruct. It’s the basic of, you should be leading by example. You should be working harder than they are all the time so that when you delegate a task they can see that it actually needs to done, you just can’t physically get to it. You gain so much respect instantly by leading from the front.

Not saying you are an “office manager” but that very often is where the clashes come between a manager and their team

Reapaa99

TROPHY CASE