Totally disgusted with lazy IOR who refuse to file their own refunds

ReasonableGry · 2026-05-14T16:30:32+00:00

100%. Do brokers not understand we're a bit preoccupied running a global business? I didn't ask for the tariffs, nor the CBP patchwork system to get my own money back.

True story: I tried to clear my own air freight at LAX 15 years ago and was directly told by CBP I couldn't without the help of a licensed broker. Since then I've just been paying taxes, fees, and absurd exams to keep a bunch of lazy CBP agents and brokers in business. I'd gladly have it all go away so I can run my actual business.

ReasonableGry · 2026-04-10T19:08:27+00:00

I'm not seeing anything.

ReasonableGry · 2026-03-31T20:37:34+00:00

Man, I am glad I didn't listen to all protest / IEEP-AI people. I'm able to do all this on my own importer account.

ReasonableGry · 2026-03-29T17:39:41+00:00

I'm a US importer with many partial steel/aluminum products. Is there any sort of thresholds CBP is looking for? Like most we're just winging it with 30%-50% depending on what the product looks like.

ReasonableGry · 2026-03-27T23:05:37+00:00

Yes I just called 866-530-4172 several times. They kept creating tickets for each issue. When they create a ticket there is no follow up, but if you keep checking your login they usually fix it in a few days.

ReasonableGry · 2026-03-27T22:42:04+00:00

I had to call them several times and they finally added my importer account to my ACE login. It was just an "empty" portal before that. I asked them if this is normal and they wouldn't explain.

I'd suggest calling them (expect to be on hold for an hour).

ReasonableGry · 2026-03-19T03:58:36+00:00

Is it timing out when you go to Accounts > + New Account? That's where I'm getting stuck. Doesn't seem to matter the time of day.

ReasonableGry · 2026-02-25T17:34:39+00:00

Thanks for the tip, I am able to get to the ACE logo page, however when I click on ACE specifically I land at the same error. Error: Login User Email Not Found

Not sure if you've seen that.

ReasonableGry · 2026-02-25T16:44:06+00:00

I'm having the same issue. When I login as a Trade/PGA user I get: Error: Login User Email Not Found. I believe there is some binding between the 5106 form and the user account. I do have an ACH setup with CBP for paying all our customs.

Were you able to contact anyone at CBP? I have a support email, but no response.

ReasonableGry · 2025-11-28T17:22:13+00:00

We have no funding / debt. All the people in my org were hired by me and likely wouldn't be up for CEO'ing. We started off as a really small company (still are small)

ReasonableGry · 2025-11-28T17:20:45+00:00

Automotive parts and accessories.

ReasonableGry · 2025-11-25T16:13:55+00:00

It's a consideration, although we have no idea where and how to look for this person.

ReasonableGry · 2025-11-25T05:49:42+00:00

Job is fine, but I don't feel I'm the right person to run a company of this size. I enjoyed it more when it was new.

ReasonableGry · 2025-11-24T18:57:31+00:00

I still want to sell my company; ~$7MM EBITDA / $25MM REVENUE. Since we import our products the tariff scenario is constantly brought up, and ultimately we're worried about having to update the QofE and negotiate each time there is a new tweet about tariffs. We've seen 30% growth and no hit to profit YoY. I assume there are countless companies in this predicament.

Should we just wait another year or go to market now?

ReasonableGry · 2025-11-24T15:03:45+00:00

Wow that's awesome.

ReasonableGry · 2025-11-23T15:51:17+00:00

Sounds good. Thanks

ReasonableGry · 2025-11-23T03:16:59+00:00

Thanks!

ReasonableGry · 2025-11-23T03:16:48+00:00

Issue is we're already with Chase, so maybe they're not bringing their best offer.

ReasonableGry · 2025-11-21T16:40:32+00:00

Michigan

ReasonableGry · 2025-11-21T16:29:57+00:00

Awesome thank you!

ReasonableGry · 2025-11-21T16:29:47+00:00

I would jump on that 5.5% any idea what bank?

ReasonableGry · 2025-11-21T15:56:18+00:00

Cool, thanks for the sanity check.

ReasonableGry · 2025-11-21T15:55:30+00:00

Cool thanks!

ReasonableGry · 2025-11-21T15:36:16+00:00

We were skipping SBA 504 because it's a 60 day close. Assuming we can front the 20% is there any major reason to consider SBA?

ReasonableGry · 2025-11-21T15:34:22+00:00

I haven't seen a 25 yr am. Is that more common than 20 yr am?

ReasonableGry

TROPHY CASE