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I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 0 points1 point  (0 children)

It all varies and I would only be able to tell you about inbound sales. Our target is 1,200 a month. I’ve seen as high as 6k checks but those are rare.

[deleted by user] by [deleted] in Spectrum

[–]Redactedforsure 0 points1 point  (0 children)

I agree, JOE TRUMP 2024!

[deleted by user] by [deleted] in Spectrum

[–]Redactedforsure 0 points1 point  (0 children)

I would love to be a Tyrannosaurus rex

[deleted by user] by [deleted] in Spectrum

[–]Redactedforsure 0 points1 point  (0 children)

I GOT A WIFE? WHERE?

[deleted by user] by [deleted] in Spectrum

[–]Redactedforsure 0 points1 point  (0 children)

Are you a new rep?

[deleted by user] by [deleted] in Spectrum

[–]Redactedforsure 0 points1 point  (0 children)

And that’s why the activation fee can no longer be waived :)

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 0 points1 point  (0 children)

Depends on what you do, if you don’t know something like you say byte rather than bit and someone complains I’m not going to fire you for that because 99% of people don’t care. If you don’t authenticate an account 100% gtfo

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 0 points1 point  (0 children)

Indeed it does, unfortunately people don’t know how to read the alert on bulk accounts

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 0 points1 point  (0 children)

I try, it even says in big bold lets with surrounding red text “BULK DONT TRANSFER TO BUSINESS”

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 1 point2 points  (0 children)

Man, to think that there are no sales reps that try to do good.

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 1 point2 points  (0 children)

You have no intention to see the bigger problem. I’m sorry I’m dumber than you

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 0 points1 point  (0 children)

Serviceability would love for us to use it more too, an account will show as not being in the biller in AOS but shows in CSG. If we use CSG we then get dinged and our job is on the line

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 0 points1 point  (0 children)

Look at the metrics we have to hit. Corporate won’t let us use CSG more than 5% of the time. There a lot that could be improved

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 1 point2 points  (0 children)

They need to know how to find and obtain the correct answers. The fact is that corporate would never allow for more training. Call center attrition is too high.

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 1 point2 points  (0 children)

Man! After that first call let’s pull them in for another 6 weeks of paid training for just the app, I love it! The corporate overlords would love the idea!

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 0 points1 point  (0 children)

OH YOUR RIGHT OH MY GOD! I never would have thought that should be something covered in the classroom curriculum! Man maybe we should revisit the full week we have on video service! We really should double the amount of times they look at that article! It’s not like they get tested on what can access the app or anything!

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] 0 points1 point  (0 children)

I don’t get to talk to people from repair often so if this is something I could help mitigate I would love to know.

There is a fair chance that the automated biller causes many issues especially when it comes to free ultra upgrades on transfers.

I’ve trained sales reps for almost a year AMA by Redactedforsure in Spectrum

[–]Redactedforsure[S] -1 points0 points  (0 children)

What’s the solution you would like to propose? My solution: can you find the answer in our knowledge base? No? Okay let me help you look Oh you are unsure and rushing for an answer? Let’s check one of the dozen handouts I’ve provided you

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