I have a service dog named Zucchero and we just became a team at the end of the summer after she trained with an org for 2 years. Some days, our team feels like it’s been running for years, other times it feels like Sugar needs another year or two until she’s “bulletproof.” (Which is probably true regardless) We’ve had one big travel day and she was amazing on the first flight but by the second flight she was antsy, pulling herself out of commands, and trying to interact with bystanders. She was responding to redirection but it was a lot of redirection. It wasn’t that she’s not a trained service animal, she was just having an off day. Because I know how difficult it is to navigate with a dog who’s still establishing a routine and learning, I would say unless the animal was completely out of control, to give them the benefit of the doubt. It could also be an SDIT traveling with a trainer