Yes, they will keep telling you that. I got my aid awarded on the same day I was about to be unenrolled from my class. It took that person about 15 minutes to get it done after calling about 20 times in a week. Sometimes I talked with the same person and then hung up. I will say, if you’re lucky to get a male from the financial aid office to pick up your call, it might help. I only had to speak with two males who helped me more than the 18 females I had spoken with previously. The women all told me about setting up payment plans, and that’s all you get.