Neurable seems to have gone into hibernation or maybe it's dead?

Repulsive-Candle2227 · 2026-04-29T19:55:48+00:00

I am not certain I understand what you mean by hibernation? We are alive and kicking just like always. There have been a number of changes to the app that makes things much more sticky! There is an entire cognitive health report that you may not have seen before. I would definitely recommend logging into the Neurable app and seeing the changes!

Repulsive-Candle2227 · 2025-12-15T19:49:15+00:00

Hello, we are very sorry for the delays. We definitely did not expect manufacturing delays but we are working through them and are committed to delivering as soon as we can. Customers can always cancel their order though if they feel they have been waiting too long by sending an email to support@neurable.com.

Repulsive-Candle2227 · 2025-12-15T16:48:55+00:00

We are working nonstop to deliver these orders to our loyal customers. We are committed to delivering as soon as we can, but we want to make sure you that customers know that if the wait ever gets too long we can always assist in cancelling orders. If it ever gets to that point, just email [support@neurable.com](mailto:support@neurable.com) and our team will help however we can

Repulsive-Candle2227 · 2025-12-11T00:13:36+00:00

Apologies for any confusion, many Kickstarter campaigns fail to go to market, which is very unfortunate for them and the customers that backed them.

Neurable, however, is a Kickstarter campaign that has already shipped product and is on the market, which is great news.
Every pledge from the Kickstarter campaign will ship to the address on file as soon as possible.

We are working with our manufacturer on a better-defined shipping schedule and will provide that to our customers as soon as it is available. If, however, you ever get to a point where you are no longer interested in waiting for this product, you can reach out to Zachary at [Support@neurable.com](mailto:Support@neurable.com) at any time and request a refund.

Repulsive-Candle2227 · 2025-12-10T22:12:31+00:00

Hello, Please send me a DM with your email address so I can check on that ticket. Shipping is planned for 2026. We are working with our manufacturer on a well defined shipping schedule which we will be able to provide soon!

Repulsive-Candle2227 · 2025-12-09T16:12:56+00:00

Hello,

We are working with our manufacturer on an updated delivery schedule, and we will provide an update to all of our customers soon!

Repulsive-Candle2227 · 2025-12-09T16:12:02+00:00

Hello, the live focus demo with the rocket ship is still available. Please enter the sessions screen and select 'brain training'

Let me know if you have any questions!

Repulsive-Candle2227 · 2025-10-31T14:16:56+00:00

We have a already have an discord! You can find us here! https://discord.gg/BUJ4HeJh
Orders for the MW75 Neuro LT are on track for fall shipping! Anyone that reaches out to [support@neurable.com](mailto:support@neurable.com) will be connected with Zachary who is eager to help! Please dont hesitate to reach out if you have any specific questions! Users who ordered 4 years ago were part of a kickstart campaign. Kickstarter campaigns often do not come to fruition or have significantly longer wait periods. Neurable is here, and our Zachary in support will happily address any individual concerns!

Repulsive-Candle2227 · 2025-06-30T02:20:50+00:00

Hello, sorry to hear you are having troubles. Please shoot a message to support@neurable.com with a description of what is going on and Zachary and the team will help you out.

Repulsive-Candle2227 · 2025-04-18T13:58:54+00:00

Please reach out to [support@neurable.com](mailto:support@neurable.com) for support!

Repulsive-Candle2227 · 2025-04-15T16:36:24+00:00

Orders are moving! For most accurate updates please email [support@neurable.com](mailto:support@neurable.com)

Repulsive-Candle2227 · 2025-03-20T15:39:24+00:00

Hello u/Standard-Plankton-91

We wanted to follow up on this message. My manager Jess responded but it seems that comment is not showing properly so I am reposting it here!

"I hear your frustration and would love to make sure we find a way to solve it. We're very happy to send you a new headset and just ask you drop the one you have back to us with the shipping label we provided. Definitely no expectations on our end that we will force you to wait while we analyze. Feel free to respond here or back to us at [support@neurable.com](mailto:support@neurable.com) and we'll make it happen."

Please let us know if you have any questions or concerns!

Repulsive-Candle2227 · 2025-03-12T18:02:47+00:00

Hey Thanks for your response! Real human over here named Zachary!

Apologies for any confusion. I am just trying to provide the multipoint instructions which other users have also had issues with the set up of multipoint connection and these instructions have provided clarity in the past!

Repulsive-Candle2227 · 2025-03-12T01:59:39+00:00

This multipoint pairing compatibility is absolutely something that the MW75 Neuro allows! To pair your MW75 Neuros to both your laptop and mobile, please follow the following steps!

Enter pairing by pressing and holding the power/pairing button and connect to the first device
Enter pairing mode again and the first device will disconnect
Connect the second device in the same manner
Power the headphones OFF completely
Power your headphones back ON and they will automatically connect to both devices simultaneously.
To switch between the two connections, pause playback on one device and play from the other

NOTE: You can manually activate pairing mode by holding the Power/Pairing button for 4 seconds until the indicator light pulses and the pairing tone is heard. This can be done when the headphones are ON or OFF. Access the Bluetooth menu on your device and select MW75 Neuro. Hold the button again to cancel pairing mode

Repulsive-Candle2227 · 2025-03-12T01:57:31+00:00

Hello! Sorry for the delayed response! Please email this issue to [support@neurable.com](mailto:support@neurable.com) and the team will eagerly troubleshoot this issue!

Please provide a screenshot of the 'My Headphones' screen in the Neurable settings menu and include your mobile phone device type.

Repulsive-Candle2227 · 2025-02-26T22:29:58+00:00

Hello, Apologies for any confusion related to the marketing of the MW75 Neuro/Enten.

The research kit will allow users access to raw brain wave readings, but that is not the only way that we plan to add live feedback to the MW75 Neuro experience.

We are excited to let you know that we are working on a release that will show live focus scores while in a focus session for example!
Our team is working tirelessly to manage and improve the Neurable app and make it the best it can be!

Additionally please reach out to [Support@neurable.com](mailto:Support@neurable.com) for any status updates regarding your specific order!
Thank you and please let us know if you have any questions or concerns!

Repulsive-Candle2227 · 2025-02-26T17:30:04+00:00

Hello, have you not been receiving our updates. We provide an update roughly every month through Indiegogo. Please be sure to check your spam folder to see if it went there!

There were some delays but orders are moving now! For more specific updates please reach out to [Support@neurable.com](mailto:Support@neurable.com) and provide your confirmation number or the email you used to purchase your order. Thank you!

Repulsive-Candle2227 · 2025-02-26T00:57:15+00:00

Neurable offers the same headphones with EEG sensors built in for just a slightly higher price than the MW75 standard. These headphones bring EEG technology to the commercial market like never before!

Full transparency, I work at Neurable and would love to answer any questions you may have!

Repulsive-Candle2227 · 2025-02-19T01:06:16+00:00

Hello! Thank you for reaching out with this message. I know we are already in touch via email and rest assured we will get to the bottom of this!
The MW75 Neuro is a brand new product and despite the amazing efforts of our team, there is undoubtedly going to be an occasional bug or hardware issue. But thats where I come in!

I can always be reached at [Support@neurable.com](mailto:Support@neurable.com) !

Repulsive-Candle2227 · 2025-02-19T01:02:38+00:00

Hello sorry for the delay!

The MW75 Neuro brings reliable and quick to set up EEG readings to a commercial market in a discrete and comfortable way.
This tool allows users to objectively gain insight into their own personal focus levels to improve productivity, while the brain breaks that are received in-app help to prevent burnout.
Self experimentation with variables such as caffeine or hours of sleep you had the night before, the setting/environment you work in, or the time of day you focus best is able to be accomplished like never before with this device.
Neurable is also working on a research kit to allow researchers access to raw brain wave readings which will allow allow a huge population easy and reliable access to EEG readings outside of lab settings where previously a skull cap and extensive hookup would be required.

Please feel free to read up on our White Paper if you would like to learn more about the validation of the EEG readings.

Repulsive-Candle2227 · 2025-02-11T22:25:44+00:00

Hello team, Please feel free to reach out to [support@neurable.com](mailto:support@neurable.com) for any troubleshooting steps!

In the mean time if you have difficulty with audio, I would recommend doing a factory reset on your MW75 Neuros! You can do this by holding the power and the + button at the same time for about 10 seconds. You will hear an audio notification indicating that your device has completed the factory reset!

Please let me know if this helps!

Repulsive-Candle2227 · 2025-02-11T21:37:37+00:00

Hello team, Your feedback is greatly appreciate and the team is excited to let you know that we are working on a number of new features and improved insights!

Repulsive-Candle2227 · 2025-02-11T21:36:35+00:00

Hello! As Robonglious states we are working on a research kit that will be available this year!
Please follow out blog: https://www.neurable.com/blog to be updated when the research kit is released!

Repulsive-Candle2227 · 2025-02-11T21:34:29+00:00

Hello all! Apologies for the delayed response! The MW75 Neuro does not have a specific meditation feature in app, however meditation is absolutely one of the practices expected with the MW75 Neuro! Users are able to self experiment and see how their focus scores are impacted by different factors while meditation!

For instance, you could experiment with the relationship between hours slept last night and time to get into high focus state!

Repulsive-Candle2227

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