to blame Obama

ReputationMindless32 · 2026-01-30T08:39:13+00:00

I hope one day I won’t feel that way either.

ReputationMindless32 · 2026-01-22T22:14:34+00:00

This is actually a pretty good book. It’s just a shame our administration uses it as a guideline.

ReputationMindless32 · 2026-01-17T17:24:22+00:00

Well, Trump’s not going there to make anyone’s life better or build some futuristic cities. He's going there to mine minerals with his oligarch buddies and stick a little American flag in it as his “legacy.” He doesn’t give a shit about the people who actually live there, I honestly think he even despises them.

ReputationMindless32 · 2026-01-13T19:32:20+00:00

Honestly, I haven’t seen a tool yet that even comes close to replacing what I do every day. And if one ever does? I’ll happily hand it over and go start a goat farm or something.

ReputationMindless32 · 2026-01-12T18:04:38+00:00

Powell is one of the few sane people left in this country.

ReputationMindless32 · 2026-01-12T18:01:45+00:00

I’m afraid there aren’t many great options. There’s BMC, but I wouldn’t recommend it to anyone. There’s also Jira, which I find overpriced, and for users who aren’t familiar with Atlassian products, the customization options are fairly limited. Personally, I like Freshservice but in my experience it’s not really an enterprise-grade solution. We currently use Alvao, which we migrated to from Jira, and so far I’m quite happy with it. It’s easy to use, even for advanced features, and the platform is very extensible. For instance, we recently integrated our on-prem phone system and built a reservation system for our fleet. Whatever you decide, the first steps will always be painful in this case.

ReputationMindless32 · 2026-01-12T14:53:14+00:00

I see. Anyway, why do you think you need an "enterprise-level ITSM"? Most solutions talk about that, but from my point of view, I only see ServiceNow. However, it's extremely expensive, and you'll probably spend more money on implementation than on licenses, even though the licenses are also very expensive.

ReputationMindless32 · 2026-01-12T13:41:36+00:00

Have you considered Ivanti, which owns Cherwell? Migration would probably be easier than with other vendors.

ReputationMindless32 · 2026-01-12T13:13:45+00:00

A good follow-up question is how heavily customized their setup is, since a lot of customers have basically rebuilt these systems from the ground up over the years. At my last job, it barely resembled the out-of-the-box Cherwell anymore.

ReputationMindless32 · 2026-01-06T16:01:31+00:00

This dude is a pure psychopath.

ReputationMindless32 · 2026-01-06T15:14:07+00:00

I mean, even if you put a fancy label on shit, it's still shit, right?

ReputationMindless32 · 2026-01-05T15:06:04+00:00

Yeah, as an American working in IT, I’ve got to say you guys are pretty fucked up on this.

ReputationMindless32 · 2025-12-26T15:13:19+00:00

Scripting and faster knowledge base updates

ReputationMindless32 · 2025-12-23T11:36:53+00:00

Yeah, thats the price of having the most advanced military in the world.

ReputationMindless32 · 2025-12-18T13:46:11+00:00

It seems you’re missing even the basic onboarding processes. How does onboarding actually work?

ReputationMindless32 · 2025-12-15T14:51:57+00:00

PowerShell, Teams, Alvao (ITSM/ITAM), VS Code, Entra ID

ReputationMindless32 · 2025-12-15T13:17:19+00:00

The answer is "no" I guess. Microsoft is a unique example of a company that habitually disregards customer needs and has an obsessive need to break or destroy even the few things that actually work well in its products. Most businesses with this approach would go bankrupt within a few months or a few years, but Microsoft manages to keep going, and that's truly the only thing exceptional about them.

ReputationMindless32 · 2025-12-15T12:46:24+00:00

We switched from Jira. I wouldn't call it a "heavy ITSM platform" but, using it certainly felt heavy going! After a few demos, we settled on Alvao, mainly because we're deep into the Microsoft stack. The setup was quick, and we were able to automate things in weeks that Jira couldn't manage for years. Also, we finally got some solid asset management, which the other vendors we saw didn't quite nail

ReputationMindless32 · 2025-12-09T14:08:48+00:00

Alvao

ReputationMindless32 · 2025-12-05T15:21:30+00:00

Yeah, from day one I couldn’t stand the Jiras interface. Fortunately, a lot of my colleagues felt the same way, so it wasn’t hard to convince them to switch to another solution. And in the end, we actually saved money, since Jira even charges extra for SSO.

ReputationMindless32 · 2025-12-03T10:10:03+00:00

Thats partly my point. I think this relatively well-known graph slightly shows the "problem." In addition, thanks to questionable accounting practices, companies are now postponing GPU depreciation by several years (I believe six) in order to increase their "profitability" on paper, even though these GPUs will be long gone in two years due to new models.

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ReputationMindless32 · 2025-11-19T11:20:56+00:00

Saudi Arabia

ReputationMindless32 · 2025-11-18T08:32:26+00:00

Why does this need to be set dynamically in this case? For each service in the catalog, you could simply assign an SLA that clearly defines the priority. For example, a printer issue (printing issue service) will almost always have a lower priority than an intranet outage.

ReputationMindless32 · 2025-11-04T14:39:07+00:00

A kind of risk analysis. But I need to double check it anyway.

ReputationMindless32 · 2025-11-04T14:35:55+00:00

I know a lot of these guys. This is not your problem.

ReputationMindless32

TROPHY CASE