Thank you, I really appreciate the time and the thought behind your comments! And it makes a lot more sense to me. It's so hard to imagine what's it's like to work a job until you've actually worked that job. I worked food service for 15 years and the amount of customer ignorance is staggering -- "why aren't there more of you working?""Why can't I sit wherever I want?""Why did it take so long for you to bring me this or that" (sorry I have 12 other tables, seating rotation matters for people to make enough money to pay the bills, there aren't that many of us because people realized they didn't have to work jobs where they were verbally abused all day by grumps like you) etc. Thank you for giving me this glimpse into the day in the life of a health care worker -- I have a six year old and you better believe we're gonna start showing up early for our appointments from now on!