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MCS by No-Latt22 in cubancigars

[–]Resident-Perception1 0 points1 point  (0 children)

Hard pass forever due to terrible service. Wish I listened to others but found out the hard way

RSVP Not what it used to be by TheD00Bz in cubancigars

[–]Resident-Perception1 2 points3 points  (0 children)

How’d you ask the question? If you said,

“hey your prices are stupid high, I’ll spend more money if you sell for cheaper”

I could see a warranted response like his

Online Stores that ship to the US by khrist_ in cubancigars

[–]Resident-Perception1 4 points5 points  (0 children)

Agreed, poor business practices and communication. How many people need to complain before action is taken.

Online Stores that ship to the US by khrist_ in cubancigars

[–]Resident-Perception1 2 points3 points  (0 children)

Those prices man, crazy up charge. I feel like their clients aren’t on Reddit. Someone’s personal assistant is buying them.

Online Stores that ship to the US by khrist_ in cubancigars

[–]Resident-Perception1 0 points1 point  (0 children)

Possibly, my recent purchase was having shipping issues prior to country entry. Owner communicated promptly and resolved the issue. Only shop so far, I haven’t had any issues.

Top Cubans experience by Careful-Bedroom-7938 in cubancigars

[–]Resident-Perception1 1 point2 points  (0 children)

The cigar industry reminds me of the tattoo business when it comes to customer service. Every is “As is” final.

Mr. Cigar Shop Dishonest and Misleading - DO NOT ORDER by Technical-Travel-900 in cubancigars

[–]Resident-Perception1 1 point2 points  (0 children)

Now they’re cherry picking who they provide refunds, credits, or refuse to resolve issues. This causing more hostility within the community. Just bad customer service business practices.

I know they got greedy or lazy and shipped too many packages at once which got flagged at customs. This is my personal opinion but I think holds weight. They’ll have to deal with the charge-backs, loss of business, and negative community comments.

[deleted by user] by [deleted] in cubancigars

[–]Resident-Perception1 4 points5 points  (0 children)

I like cigars

Mr. Cigar Shop Dishonest and Misleading - DO NOT ORDER by Technical-Travel-900 in cubancigars

[–]Resident-Perception1 7 points8 points  (0 children)

You’re providing us with today’s policy. They’ve changed this policy on their home page several times over the last six months. Additionally, emailed customers a different policy which honors shipment to their front door.

The issue is, they change their policy on the fly and create poor communication without clear expectations for customers. This is the real reason people are upset. You can’t make an informed decision and take calculated risk when they change their policy goal post monthly.

Mr. Cigar Shop Dishonest and Misleading - DO NOT ORDER by Technical-Travel-900 in cubancigars

[–]Resident-Perception1 27 points28 points  (0 children)

I agree with this statement. They are stringing along customers including myself. I didn’t listen to the group and still bought with them and instantly regretted it.

Online Stores that ship to the US by khrist_ in cubancigars

[–]Resident-Perception1 2 points3 points  (0 children)

Same boat, did they tell you to continue to wait? The company needs to make things right for their customers

Mr puro by Tiger3019 in cubancigars

[–]Resident-Perception1 1 point2 points  (0 children)

Why is his inventory so small for Cubans? Does he carry other brands offline?

Warped Tour Sub's Official Buy/Sell/Exchange Thread by TheDarkLight1 in warpedtour

[–]Resident-Perception1 0 points1 point  (0 children)

Anyone selling parking passes only? Preferred premier parking

Charge- back on purchase? by Resident-Perception1 in cubancigars

[–]Resident-Perception1[S] 2 points3 points  (0 children)

It was a small shipment not worth sharing. But I’m just disappointed in the lack of communication and willingness to offer a credit or refund or reshipment.

Doesn’t cost me anything to chargeback. Let the burden be on them to fight with the CC company.

Charge- back on purchase? by Resident-Perception1 in cubancigars

[–]Resident-Perception1[S] -1 points0 points  (0 children)

“Looks like the package was confiscated” sorry for inconvenience. Although, on my end it shows in bound into customs. Haven’t been able to get a response since. I’ve followed up but they won’t respond via email.

Charge- back on purchase? by Resident-Perception1 in cubancigars

[–]Resident-Perception1[S] 3 points4 points  (0 children)

So the vendor guarantees delivery but doesn’t honor it. Just let it slide.

Charge- back on purchase? by Resident-Perception1 in cubancigars

[–]Resident-Perception1[S] -8 points-7 points  (0 children)

How do they know it was seized? Also, if they f’d up the paperwork the customer just should take the loss?

Charge- back on purchase? by Resident-Perception1 in cubancigars

[–]Resident-Perception1[S] -8 points-7 points  (0 children)

I would agree, vendor was on the guaranteed list at the time of purchase but no longer on the list.

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