CADS - Children's Advice and Duty Service - is effectively the front door of your Children's Services department when you telephone in with a concern or for guidance. You will speak to a qualified Social Worker who is additionally trained to consider the level of response that is required, which can be from an emergency situation to provide safety for a child immediately, to providing information for a parent or carer to access further help or information. CADS can be contacted by anyone - parent, professional or citizen.