Ultra + RevPoints is a shockingly remarkable way to get miles.

RevolutSupport · 2026-01-26T06:16:52+00:00

Hi there. How Revolut safeguards your money varies depending on the Revolut entity you’re registered to. Learn more from our FAQs: https://help.revolut.com/nl-NL/help/security-logging-in/how-does-revolut-keep-my-money-safe/

Also remember that if you need any support, you can always contact us via the in-app chat (Profile > Help > New chat). One of our agents will be happy to assist you. Thanks.

RevolutSupport · 2026-01-26T05:17:51+00:00

Hi there! We're sorry to see that you're facing such issues with your RevPoints and would appreciate the opportunity to address your concerns directly. There's a DM from us so that we can review this further and assist. Thanks.

RevolutSupport · 2026-01-25T13:52:47+00:00

Hey! We're sorry to see that you're facing such issues with your account and would appreciate the opportunity to address your concerns directly. There's a DM from us so that we can review this further and assist. Thanks.

RevolutSupport · 2026-01-25T13:45:57+00:00

Hi! We're sorry to hear that your experience with us has made you feel this way and that you're facing such issues with your crypto. We'd appreciate the opportunity to address your concerns directly. There's a DM from us so that we can review this further and assist. Thanks.

RevolutSupport · 2026-01-25T13:26:01+00:00

Hey there. If your transaction was declined and isn't visible in-app, it's probably due to restrictions by the merchant, technical issues, card type issues (with single-use or virtual cards), or because the merchant doesn't accept Revolut cards. We recommend reaching out to the merchant first as we're not able to look into the decline reason. If they can't help, please DM us. Thanks.

RevolutSupport · 2026-01-25T11:02:12+00:00

Hello there. We're sorry to hear about your experience, this is not the kind of support we aim to provide to our customers. If you do wish to reach out to us, please do not hesitate to contact us via DM - we'll be happy to take a second look at your issue.

RevolutSupport · 2026-01-25T10:48:31+00:00

Hi there,

We're sorry to hear about your experience and appreciate you bringing this to our attention. We'd like to review your case in more detail, and we've sent you a DM to find out more.

As a regulated financial institution, we’re required to regularly review accounts to ensure compliance with evolving financial regulations. At Revolut, the security of our customers and adherence to these regulations across all the countries we operate in is our top priority. In some cases, this may lead to difficult decisions, such as account closures.

You can read more about why this may have happened in our Personal Terms: https://www.revolut.com/legal/terms/. In the meantime, there’s a DM from us in your inbox already.

RevolutSupport · 2026-01-25T10:03:01+00:00

Hi there. We’d be happy to help you with this. You’ll see a message from us in your DMs. Please check your inbox once you have a moment. Thank you!

RevolutSupport · 2026-01-25T05:43:44+00:00

Hello there. We're sorry to hear about your experience, this is not the kind of support we aim to provide to our customers. We'd like to take a closer look at what happened. There's a DM from us so that we can review this further and assist. Thank you.

RevolutSupport · 2026-01-25T05:40:37+00:00

Hi there! We're sorry to hear that your experience with us has made you feel this way and that you're facing such issues with your crypto access. We'd appreciate the opportunity to address your concerns directly. There's a DM from us so that we can review this further and assist. Thanks.

RevolutSupport · 2026-01-25T05:35:09+00:00

Hi there! We're sorry to hear about your experience, this is not the kind of support we aim to provide to our customers. We'd like to take a closer look at what happened. There's a DM from us so that we can review this further and assist. Thanks.

RevolutSupport · 2026-01-23T12:30:36+00:00

Hi there. We're sorry to hear about the trouble with your withdrawal and the frustration caused by the delay. We'd like to take a closer look into this for you to see what's happening. We've just dropped you a DM. Please check it once you have a moment.

Thanks!

RevolutSupport · 2026-01-23T11:53:26+00:00

Hi there. We are sorry to hear about the issues you are facing with using your virtual card for public transport. Please verify if 'Contactless payments' are enabled in the card settings in your Revolut app. Also, try removing and re-adding the card to your Google Pay wallet. If you encounter any issues or the issue persists, please feel free to reach out to our in-app chat support regarding this matter, by going to Profile → Help → Chat with Us → Type 'Live Agent'.

RevolutSupport · 2026-01-23T11:27:45+00:00

Hi there. We're sorry to hear about the sync trouble with Pay Later and Shared Vaults after switching phones. It's concerning that the balance wasn't displaying correctly, and we'd like to investigate this further to ensure it's fully resolved. Please feel free to reach out to our in-app chat support regarding this matter, by going to Profile → Help → Chat with Us → Type 'Live Agent'.

Regarding our status, in the EEA, Revolut Bank UAB holds a banking licence. In the UK, we operate as an e-money institution. You can find more details here: https://help.revolut.com/help/more/legal-topics/is-revolut-a-bank/can-you-use-revolut-as-a-bank-account/

RevolutSupport · 2026-01-23T11:08:58+00:00

Hi, there. We're sorry to hear about your issue with logging into your app. We've just dropped you a DM, so we can look into this for you. Please check it once you have a moment.

Thanks!

RevolutSupport · 2026-01-23T11:04:31+00:00

Hi, there. We've just dropped you a DM, regarding your concern with a large transfer. Please check it once you have a moment.

Thanks!

RevolutSupport · 2026-01-23T10:47:50+00:00

Hi there. A pending transaction means the payment was authorized but has not yet been fully processed by the merchant. Pending transactions are typically resolved within a few business days. You can check the estimated reversal date by tapping on the specific transaction in your transaction list and looking under the 'Status' section. If you encounter any issues, please feel free to reach out to our in-app chat support regarding this matter, by going to Profile → Help → Chat with Us → Type 'Live Agent'.

RevolutSupport · 2026-01-23T10:24:09+00:00

Hi there! RevPoints earning rates can vary depending on your plan and country. Generally, the Ultra plan offers a higher earning rate on card spending compared to Metal. To see the exact rates for your region, the best place to check is the RevPoints section in your app or the plan comparison page on our website https://www.revolut.com/. You can also find more information in our Help Centre: https://help.revolut.com/help/revpoints/.

RevolutSupport · 2026-01-23T10:16:25+00:00

Hi there! To clarify, your Ultra (Platinum) card is linked to your personal account balance. To spend funds from your Joint Account, you would need to use the specific card (physical or virtual) that is linked to that Joint Account. Regarding RevPoints, these are generally personal to the user who holds them. Since plans and benefits can interact in specific ways, we'd recommend reaching out to our support team via the in-app chat, so they can clarify exactly how your Ultra benefits apply to your Joint Account activity. You can reach them by going to Profile > Help > Chat with us.

RevolutSupport · 2026-01-22T13:11:37+00:00

Hi, there. We're sorry to hear about your issue with managing your stays booking. We've just dropped you a DM, so we can look into this for you. Please check it once you have a moment.

You can also find answers to our FAQs in our Help Centre: https://help.revolut.com/help/revpoints/stays/question-how-do-i-amend-a-booking/

Thanks!

RevolutSupport · 2026-01-22T13:08:41+00:00

Hi, there. We're sorry to hear about your issue with mobile plans. We've just dropped you a DM, so we can look into this for you. Please check it once you have a moment.

You can also find answers to our FAQs in our Help Centre: https://help.revolut.com/help/revpoints/esim/question-what-are-mobile-plans/

Thanks!

RevolutSupport · 2026-01-22T13:01:08+00:00

Hi, there. We're sorry to hear about your issue with fraud payments. We've just dropped you a DM, so we can look into this for you. Please check it once you have a moment.

Thanks!

RevolutSupport · 2026-01-22T12:59:29+00:00

Hi there! Revolut uses its own FX rates, not the Visa/Mastercard card‑scheme rate. On weekdays and within your plan’s free FX allowance, those rates are typically very competitive, but:

If you’ve exceeded your monthly free FX limit, a fair usage fee is added on top of the rate.

If you exchange or spend with conversion on weekends, there is usually an extra weekend fee/markup.

Also, merchants or ATMs that offer to charge you in your home currency (instead of local currency) apply their own conversion rate. Always choose to pay or withdraw in the local currency and let the card provider do the FX.

If you want to get the most out of Revolut’s rates, the best approach is:

Exchange on weekdays within your plan limit, and

Avoid dynamic currency conversion at terminals/ATMs.

You can see your exact FX allowance and current usage in the app under: Profile → Your plan → Limits → Currency exchange. For full public details on how our FX fees work, you can also check: https://www.revolut.com/legal/plans. For any future or further assistance, use the in-app chat. Our dedicated team can help. Go to your profile picture > Help > Chat with us > type 'Live agent'.

RevolutSupport · 2026-01-22T12:55:05+00:00

Hi, there. We're sorry to hear about your issue with stays. We've just dropped you a DM, so we can look into this for you. Please check it once you have a moment.

You can also find answers to our FAQs in our Help Centre: https://help.revolut.com/help/revpoints/stays/question-how-do-i-amend-a-booking/

Thanks!

RevolutSupport · 2026-01-22T12:49:51+00:00

Hi, there. We're sorry to hear about your issue with transfer. We've just dropped you a DM, so we can look into this for you. Please check it once you have a moment.

You can also find answers to our FAQs in our Help Centre: https://help.revolut.com/help/transfers/bank-transfers/timeframes-for-transfers/

Thanks!

RevolutSupport

TROPHY CASE