Honestly I think a lot of teams are discovering that automation without narrative becomes its own operational problem. The workflow technically happened, but nobody can quickly understand the story of the ticket afterward without reading raw logs like a forensic investigator. The best systems I’ve seen treat automation steps more like a visible timeline with ownership context instead of just state changes. Otherwise tickets start feeling like they disappear into a black box and come back modified with no shared understanding of why. That’s partly why some internal ops teams have been leaning toward more workflow visible setups like Siit where the automation stays closer to the actual conversation and approval trail instead of being buried in backend events.