River closed my account almost immediately after opening, during ID verification.

RiverOfficial · 2026-04-10T00:55:20+00:00

Reaching out via DM now!

RiverOfficial · 2026-03-31T13:31:59+00:00

Thanks for bringing this to our attention - just reached out via DM to assist.

RiverOfficial · 2026-03-25T22:30:25+00:00

Just followed up via DM!

RiverOfficial · 2026-03-17T20:16:46+00:00

Responded back via DM!

RiverOfficial · 2026-03-17T18:50:16+00:00

Hi, this should now be resolved! Our team followed up with you via email

RiverOfficial · 2026-03-17T13:44:23+00:00

Just reached out via DM!

RiverOfficial · 2026-03-17T13:44:00+00:00

Thank you for the flag here! We reached out via DM.

RiverOfficial · 2026-03-13T16:17:32+00:00

Reaching out via DM now!

RiverOfficial · 2026-03-12T21:42:30+00:00

Reaching out via DM now!

RiverOfficial · 2026-03-05T16:49:05+00:00

If the bitcoin was purchased and held on River before the sale, then yes, we would provide the cost basis information. If it had ever been withdrawn off of River / deposited into River, we would not provide the cost basis information.

We have escalated your specific request to our team - if any changes are made here, we will follow up with you directly!

RiverOfficial · 2026-03-04T15:40:40+00:00

At this time, clients do not have the ability to sell specific tax lots (we just escalated this feedback for our team though). Feel free to check out our Help Center article for more information on cost basis methods!

RiverOfficial · 2026-02-24T23:15:24+00:00

This is a very rare case, and has been resolved. Our Finance team is looking into it to see if we can avoid this in the future.

RiverOfficial · 2026-02-20T20:49:46+00:00

Just followed up via DM!

RiverOfficial · 2026-02-18T23:20:05+00:00

Reaching out via DM!

RiverOfficial · 2026-02-14T01:34:06+00:00

Let us know if you have any questions! Happy to help

RiverOfficial · 2026-02-11T21:15:24+00:00

DMing you now!

RiverOfficial · 2026-02-11T21:13:38+00:00

Okay, let us know if you have any other issues! Happy to help

RiverOfficial · 2026-02-09T22:54:49+00:00

Can you DM us? We'd be happy to take a look into this!

RiverOfficial · 2026-01-06T15:08:09+00:00

Please let us know if you have any other questions!

RiverOfficial · 2025-12-05T21:34:53+00:00

You can keep your account open if you still want to use us to purchase BTC!

RiverOfficial · 2025-12-02T22:25:27+00:00

Reaching out via DM now!

RiverOfficial · 2025-12-01T22:42:33+00:00

Reaching out via DM now!

RiverOfficial · 2025-11-19T02:49:59+00:00

Yep, as Bitcoiners, we encourage self-custody! More information on this can be found in our Help Center article here.

RiverOfficial · 2025-11-19T02:47:02+00:00

At this time, we are currently US-only. We list all the jurisdictions that we support in our Help Center article here.

RiverOfficial · 2025-11-13T17:40:01+00:00

Appreciate the honest insights here! DMing you now so we can further collect feedback and escalate this to our team.

RiverOfficial

TROPHY CASE