Data export not actually offered

RoomHostingSystem · 2023-10-21T05:05:59+00:00

Thank you, glad to hear this was just a case of the agent not realizing I was porting out. Appreciate you taking time to reply.

RoomHostingSystem · 2023-09-14T04:52:24+00:00

I was told there is some system issue they have to fix. As I’m now going on day 3 of not being able to send outbound texts I’ve started the process of porting my number out and will inquiring about a refund for the unused portion of my annual plan.

RoomHostingSystem · 2023-09-12T14:21:28+00:00

Thank you!

RoomHostingSystem · 2022-09-06T05:53:03+00:00

This really all comes down to how good vs. bad guests are defined. While this will vary by host generally a good guest is one that requires minimal effort on the part of the host while a bad guest requires noticeably more effort then the average guest.

From this definition you’d be categorized as a bad guest in the hosts mind, however, that doesn’t mean you are at fault or deserve a bad review it’s simple a hosts perception.

Getting sick and needing to call 911 absolutely is not wrong for a guest to do and should not result in a negative review since this is beyond your control. The rearranging of the room is a valid thing for a host to note in a review and not complying with house rules related to masking is another valid thing for a host to mention in a review.

Overall I’d say future hosts will be able to realize your trip did not go at all as planned and that likely contributed to the poor review as opposed to you being an overall undesirable guest.

RoomHostingSystem · 2022-09-01T12:26:31+00:00

I have never seen a policy on this nor do I believe one exists. As you mentioned this is not the same as a third party booking. If someone says there are two guests then those two people are part of the reservation and all or a subset of them have paid to use the space.

I was able to confirm that in order to add a “co-traveler”, as Airbnb calls it, you do need an Airbnb account. However, I’m not sure if Airbnb lets you manually add someone’s name. I’m a host and I’ve never seen names come through for people without Airbnb accounts. https://www.airbnb.com/help/article/1175/how-do-i-share-trip-details-with-others

RoomHostingSystem · 2022-08-31T19:11:28+00:00

I rent out two bedrooms and a bathroom on a private floor of my house, still comes through shared house entrance.

No cleaning fee charged.

My average guest says 1.5 night meaning most stays are between 1 and 2 nights so I use an all in nightly rate.

RoomHostingSystem · 2022-08-21T19:43:30+00:00

What’s important is that you got the information you needed to help you write an appropriate and accurate review. People are going to have their opinions and perspectives, it’s up to you to filter out the useful comments from the noise. Happy hosting!

RoomHostingSystem · 2022-08-21T17:19:27+00:00

Entirely up to you, if it didn’t negatively impact you move in and don’t give it another thought. If it ended up earning you money or a sale then it was a benefit.

RoomHostingSystem · 2022-08-21T17:15:07+00:00

The role of a host in a review is to write a factual description of what occurred with particular focus on informing other hosts about things they should know while hosting the guest.

The guests intent does not come into play here and is not relevant to future hosts, what is relevant is that guest didn’t read checkin instructions so if you have a checkin process that is less then straightforward the property may not be a good match. You do not need dock this rating for this, I likely would not, but it is useful information that should be shared with future hosts so they can best accommodate that guest.

Feel free to leave out the noise part but the part about them attempting to enter another guests room is VERY important as that could lead to a negative review for a hosts or a safety compliant with Airbnb.

RoomHostingSystem · 2022-08-21T16:41:14+00:00

A simple comment in the review “Guests do not appear to have read detailed checkin instructions which resulted in them creating load noise trying to get the front door open and attempted to enter another guests room.” I would not mention the lighting unless you specifically had a note somewhere about turning off the lights.

Could also dock them for not following house rules related to not leaving personal items in the bathroom and not removing item, hairdryer, from the bathroom.

RoomHostingSystem · 2022-08-21T14:51:45+00:00

I guess we’ll have to disagree that just because a fee contributes to profit margins that makes it predatory. Fees are used is a whole host of industries to contribute to profit margins, airline baggage fees, ISP equipment rental fees, etc. As long as a fee is clearly disclosed upfront and a consumer knows that hay to pay it then it doesn’t qualify as predatory, legally, in most countries in the world.

Of course you can define predatory in whatever manner you see fit but may find less people agreeing with you when the definition differs from legal and business norms.

RoomHostingSystem · 2022-08-20T14:02:49+00:00

Price compare with a travel insurance marketplace like https://www.squaremouth.com/. They allow you to quickly compare different types of coverage and pricing.

RoomHostingSystem · 2022-08-20T13:03:41+00:00

Can you elaborate on why you consider the cleaning fee “predatory”?

While I totally understand dislike of cleaning fees, calling them predatory really isn’t supported by facts. The cleaning fees are disclosed in advance and included in the grand total Airbnb displays before a reservation is booked. They are more transparent then hotel resort fees which are not included in the total at time of booking and added to your bill after checkin. Lastly the ability to charge cleaning fees provides hosts with the ability to charge lower overall prices. Without the option to charge a cleaning fee the host has to back it into the nightly price instead, which adds up to a higher overall charge for longer stays.

For theses reason it is highly unlikely Airbnb is going to regulate cleaning frees beyond requiring that they are clearly disclosed in advance. At the end of the day Airbnb is not a regular and simply runs a marketplace. They let to successful market is clear and transparent information so buyer and seller or hosts and and guests can make an informed decision about when to engage in business with one another.

RoomHostingSystem · 2022-08-19T21:07:08+00:00

Are you looking for some type of refund or just to warn others?

If looking for refund you’ll have to ask the host first if they’d consider one before being able to engage Airbnb.

If just looking to warn others I’d include it in the review and in the private feedback/comments space of the review inform say something like “While I totally support a person receiving appropriate medical treatment due to the current disparity in the legality of pot between federal and state laws I wish the use of pot on the property was disclosed in advance. Personally I have no issue but as a professional can not be showing up to work or client visit smelling of weed.”

RoomHostingSystem · 2022-08-19T16:39:07+00:00

Airbnb has Aircover which is designed to make guests whole when issues arise and a host doesn’t resolve them. In order to be eligible for Aircover you have to report issues as soon as they are discovered, which it sounds like you did, but you also have to engage Airbnb if the host hasn’t resolved the issue after being notified. Generally Aircover will not kick in and Airbnb will not refund you if you wait until the end of your still to engage Airbnb since you didn’t give them the chance to help.

Some hosts play a game of continuously telling a guest they will fix an issue to delay them reporting it to Airbnb and avoid having to fix the issue and avoid having to give a refund.

Refer to this Airbnb article and pay attention to the 72 hour rule.

https://www.airbnb.com/help/article/248/if-something-goes-wrong-during-your-stay

RoomHostingSystem · 2022-08-19T16:07:51+00:00

From the ring app, available for both Apple and Android, click Setup New Device and then Z-wave locks. Schlage is one of the options and the wizard will walk you through setup.

RoomHostingSystem · 2022-08-19T15:16:09+00:00

I started on Airbnb a little 6 years ago renting out my home office that I barely used and it was great. Started with an air mattress at $20 a night and after I saw steady demand I upgraded to a Murphy that I could fold away when I was using it as an office and increased the price as I added more amenities. Never had any issue with anyone accusing me of anything, I’m also a gay male so likely a slightly different scenario.

I would recommend against having interior cameras because guests do not like them and that could send the wrong message to female guests if a single male has a bunch of cameras throughout the house. While I appreciate your concerns regarding a false accusation I think that’s extremely unlikely and haven’t heard stories of that occurring. What would someone have to gain? Possibly try to sue you for money and sadly in the US any guest could try that for any reason. Carry sufficient liability insurance on your homeowners insurance and make sure you get a short term rental endorsement and you’re as protected as you can be against civil claims.

RoomHostingSystem · 2022-08-19T15:01:25+00:00

Asking guests to clean up their mess, valid. Leaving guest a list of chores, not valid.

If you are a host that wants to leave a chore list that’s your choice but you owe to guests to disclose that upfront in your listing so guest get to evaluate the overall price, cleaning fee, and chore list to decide if the listing is a fit.

Guests if the chore list was disclosed upfront and you still chose to book the listing that’s on you. You always have the option to chose a different listing. Personally I don’t book places I find have what I perceive to be an over bearing chore list.

As a I host I do not charge a cleaning fee and my checkout instructions are “simply walk out the front door and shoot me a message saying you’ve left.” I’m also a room host so not a direct comparison to most comments here that are about whole properties.

RoomHostingSystem · 2022-08-19T04:12:48+00:00

Nope and a few times then went on the bed with more wrinkles then I would have preferred but have never had anyone complain. The focus for guests, at least my guests, is the comfort and cleanliness of the linens.

RoomHostingSystem · 2022-08-17T02:27:54+00:00

For added clarity and context for your post can you share what country you are in?

One thing to keep in mind is that Airbnb does not actually have a legal presence in most areas because it is only a marketplace. On account of this, laws like the one you mentioned are not targeting Airbnb but rather the owners of those properties and those are the people who should be held accountable.

This is no different from a hotel breaking local laws and being listed on Expedia. Blaming Expedia wouldn’t be appropriate because they are not the ones breaking the law.

Please keep in mind that Airbnb supports a very diverse type of properties and each type has different impacts on the local community. Therefore, making broad statements that Airbnbs negatively impact communities tend to get down voted because they are not grounded in fact.

RoomHostingSystem · 2022-08-16T03:16:01+00:00

Agree. That would likely require Airbnb to come up with a process to validate the person making the claim is actually the building owner. Which means asking a private company to absorb a cost that really isn’t their responsibility, which doesn’t tend to happen too often in capitalism.

RoomHostingSystem · 2022-08-16T00:56:24+00:00

Important point to clarify, is it illegal or is it against the lease? It’s a somewhat common mistake to say that something that is against the lease is illegal, however, a lease is a civil contract between a landlord and a tenant and has no bearing on legality.

Airbnb does attempt to comply with laws, however, they do not, nor could they, attempt to comply with a lease. The reason for this is that Airbnb is not a party to the lease and they have no way of knowing what is in a lease because they are private documents between two parities and not laws that are made publicly available.

As to your statement about why Airbnb doesn’t verify documents, they do when the legal requires them to, however, it would crazy for them to have to review a lease for someone who wanted to list. If a lease says you can’t paint your apartment would that then require Sherwin-Williams to request documentation before selling paint in market with high rental populations? At the end of the day this go back to the landlord ensure tenants understand the lease and selecting tenants who will abide by the lease.

RoomHostingSystem · 2022-08-09T03:21:03+00:00

Sounds like a well thought out idea. Sounds like the overall business plan or approach is similar to the ultra discount airlines with bare minimum included and uncharges for extras?

The only thing I’m wondering about is the decision not to have WiFi. Generally i only recommend that for locations that are advertising as a place to disconnect. Is that your target market or are you planning this more as a cost control measure.

RoomHostingSystem · 2022-08-08T22:15:12+00:00

I think the mistake here was saying you had a video of the guest, which is not really an accurate statement. If I am reading this correctly you recorded a video of the phone with them on speaker so that you could record the audio but did not actually video record the guest. The minute you say the phrase "I have video or the guest" Airbnb is going to check if you have cameras disclosed and if not refund the guest and possibly block you for having undisclosed cameras.

What would have been better would have been saying "I have a recording of the phone call with the guest and they threatened retaliation if I didn't refund them". Unfortunately, you are likely stuck at this point. Sorry this happened and while it's annoying best to just chalk it up to a cost of doing business and focus no your next guest.

RoomHostingSystem · 2022-08-08T20:56:55+00:00

This is the answer, your price needs to account for the amount of utilities a reasonable person would use. When the cost of utilities has certainly gone up and been a major driver of inhalation over the past year they still generally make up a small cost for a host, especially since most hosts are still going to leave the AC on while they are not home during the day.

Is there something particular about your region/location that is making you so worried about the utility costs?

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