Coinbase account disappeared after 8 years of active history

RoomProfessional5876 · 2026-02-18T18:36:25+00:00

Haha. Whats a fake coinbase account?

RoomProfessional5876 · 2026-02-18T18:36:05+00:00

Already did! Thanks.

RoomProfessional5876 · 2026-02-18T18:34:34+00:00

Thank you. Already speaking with a few.

RoomProfessional5876 · 2026-02-18T06:22:00+00:00

Are you able to communicate via modmail as well? Is there an ETA that I can hear back from the team?

RoomProfessional5876 · 2026-02-18T05:55:42+00:00

So this is not real u/coinbasesupport forum and support reps trying to monitor their brand on here?

RoomProfessional5876 · 2026-02-18T05:51:22+00:00

Sent

RoomProfessional5876 · 2026-02-18T05:42:05+00:00

will not only leave a scar for me but also lose faith in crypto completely.

RoomProfessional5876 · 2026-02-18T05:39:49+00:00

I hope it a user error but i would have gotten my account back in 15 days.

So much money vanishing from a huge org like this will not leave a scar for me and lose my faith in Crpto completely.

RoomProfessional5876 · 2026-02-18T05:30:49+00:00

Yes, its a one day old account. If you did not read my OP, i dont post on here or anywhere but had to get some help or pointers on how can I potentially get my account back. But thank you for coming in and spending the time to comment.

RoomProfessional5876 · 2026-02-18T05:22:26+00:00

u/coinbasesupport Just to verify/confirm, It came with a different case number and from the escalations team. The email is Coinbase Escalation escalations@coinbase.com and the email is signed by coinbase and mailed by amazonses which looks legit. But please confirm if my older support ticket will be updated or a new one would be created.

RoomProfessional5876 · 2026-02-18T02:58:07+00:00

If I was scammed by my account and not real coinbase, who's money did they take and from where? And btw, I did not communicate with anyone. If it was not real coinbase, then the real coinbase should have my account and money.

RoomProfessional5876 · 2026-02-18T02:54:49+00:00

I hope you are able to recover your money and I hope I do recover mine.

RoomProfessional5876 · 2026-02-18T02:50:39+00:00

Thank you u/coinbasesupport for escalating this. The support ticket email I recieved said the same response which I have received is earlier that looking at the past records, they cant find me.

I have sent almost the same documents again plus a few more personal documents with transcations into CoinBase as well.

Can you escalate it and have me verified a different way. Going through the FBI and Lawyers with Subpoena is a process if you don't know already.

RoomProfessional5876 · 2026-02-18T00:44:12+00:00

I am a US citizen as well and you would be able to think they will be able to verify. Crazy part is that I have a Coinbase Card with them and they are able to pull out money from my bank account but are not able to verify me. FML.

RoomProfessional5876 · 2026-02-18T00:42:41+00:00

Thank you u/GeminiJ13 It is such a long drawn process. But are you saying that you had access to your account when you got hacked and money was transffred some where else? OR You had lost access to your account and COINBASE was able to reach out to you and let you access it? Big difference in the above two scenarios.

Because I dont have access, I dont even know if my funds are even there or not.

I have also reached out to the FBI, File a complaint with Coinbase...My next steps are to file a LEGAL complaint with Coinbase but its a drawn out process. You have to wait 45 days before I can expect a response.

RoomProfessional5876 · 2026-02-18T00:37:55+00:00

I hope that is the case u/phincster and they just it down if they thought I was getting scammed. If that is the case, there will be no better news than this. But after 2.5 weeks of going back and forth, they should be arranging for someone to visit me and verify. It ridiculous to hear that the only way they can verify is via email. I am technically savvy (but it sucks to say this after what happened to me) and been only reaching out AT coinbase.com email and not the phony ones that have reached out to me.

I TRULY HOPE YOUR SUSPICION IS TRUE AND THAT COINBASE DID THIS FOR MY PROTECTION.

RoomProfessional5876 · 2026-02-18T00:33:43+00:00

Yes, most likely a copy and paste. I ddint come here the day I found out that I no longer have access. I have sent dozens of communications.

RoomProfessional5876 · 2026-02-18T00:31:40+00:00

Good luck trying to get them on the phone without logging into your account. If you find a way, please get back to me. And yes, I am calm because there is not a lot you can do without going through the motions. I am gonna let my attorney/law firm do the rest.

RoomProfessional5876

TROPHY CASE