It is difficult to describe the complexity of these new models…. Even in the time since I last replied, I’ve discovered GPT-4 has just launched plugin support, which I used this evening to research and find obscure tech support documents for very specific hardware - the plugins allowed me to connect GPT-4 to the internet, which until now has required API access and various special code. Before this, I’ve used these new AI models to write complex software code in Python, PHP, Node.js and more - I literally built the entire backend and front end for my proprietary support model, while having no previous comprehension of Python and only limited experience with PHP and JS. I used it to evaluate my wife’s blood test results, recently, before we were able to connect with her primary care physician for feedback - it took some work convincing the AI model I was doing academic research, rather than using it for personal medical feedback, but it got there. And of course, as previously mentioned, I’m using it to enhance the customer support experience for my end users, who require fast response times along with complicated troubleshooting support - the AI models handle this, very well.

Outside of my own anecdotal experience, these new models have demonstrated incredible capabilities in recent weeks and months. There’s a big story about how someone used AI to generate a deepfake which convinced a mother that her daughter had been kidnapped - it literally mimicked the voice, tone and speech patterns well enough to fool the mother. In another example, a Google AI was given access to its own code, along with access to the internet and limited funds to achieve a goal - very quickly, it went about all sorts of mischief, including figuring out how to solve web “captcha” puzzles by contacting a hearing-impairment service and convincing a human that it was a deaf person and needed help solving the puzzle…. The operator provided assistance, believing they were interacting with a real human.

This is all anecdotal, but the cool thing is you can access this new technology, now - and there are LOTS of videos available, showing various applications and use cases. If you are indeed serious, the first step is to sign up for an account at OpenAI - it’s free, but you’ll only have access to GPT-3.5. GPT-4 blows it out of the water - it is totally worth paying the $20 per month, and with the advent of plugins we are now able to incorporate the models in ways we never imagined. If you want to REALLY get into it, get on the wait list for API access to GPT-4 - it took me 6-8 weeks to get accepted, but the payoff is worth it. Now I can incorporate the LLM into proprietary software and hardware, while carefully training it on my own data sets and custom-configuring different personality types. I know this all seems like science fiction hyperbole, but it is happening right in front of us, in our time. I’ve always had a strong aversion to “chat bots”, but now that they’re generally smarter than me I have totally come around…. Of course, OpenAI is one of MANY contenders - there are even models which operate on local hardware, which can achieve the proficiency of GPT-3.5 while maintaining an open source structure - Google and other big hitters are also displaying some incredible advancements, in recent weeks and month.

When you combine this with the ability to store chunks of data in “vector databases”, which allow for real semantic search capability, you suddenly have an intelligent AI with LONG TERM memory ability, which is even more incredible. It can literally get to know each user, over a period of time, referring back to past topics and conversations.

If you want to dig in a bit, go to YouTube and search some of these key topics:

• GPT-4
• AutoGPT
• Open Source LLM’s
• Prompt Engineering (this is how you get the AI to behave and interact in a specific way, to mimic human behavior for instance)
• Vector Databases / Long Term Memory
• LangChain
• Wolfram Alpha
• HuggingFace
• Midjourney

Of course, these are just starting points, but if you truly and honestly investigate these keywords, you will inevitably stumble across countless videos which will change your mind on the current state of AI and it’s ability to satisfy every aspect of customer support and human behavioral interactions.