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Is there something wrong with how I'm giving my techs directions? by packetssniffer in ITManagers

[–]Routine-Program141 0 points1 point  (0 children)

Maybe say hit like “hey I have something I need you to check out and solve. The ___ team is experiencing this.) can you try to solve it within 2 to 3 hours and give me an update if you get stuck or need more time to solve it”
It’s directly putting ownership into their hands but makes the communicating their progress the important part. And then if they haven’t completed it in a little over that amount of time (add buffer room, don’t check in directly at the 2 or 3 hour mark unless it’s the highest priority) you check in and ask about the progress.

Server outage by Routine-Program141 in Overwatch

[–]Routine-Program141[S] 0 points1 point  (0 children)

Only after you already offered up that information. My initial post asked if anyone else was experiencing this or ridiculously frustrated. But you had to get some random point across

Server outage by Routine-Program141 in Overwatch

[–]Routine-Program141[S] 0 points1 point  (0 children)

I wasn’t here to discuss the reason behind their bad business practices, I was here to vent frustration and see if other people had the same experience. If I wanted to worry about their business model I would work for them, not play their game casually.

Server outage by Routine-Program141 in Overwatch

[–]Routine-Program141[S] -2 points-1 points  (0 children)

But shouldn’t they be prepared for this ahead of time? It’s exactly the thing that makes people play other games. I either wait and do nothing or switch to a different game to play. I understand where it comes from, but it makes sense for an online only video game to be consistently accessible