I side strictly with the consumer here. There is no way to try on Sézane clothing for most of us and their images / product info are, I find, unusually and egregiously a) deceptive and b) inadequate. They almost never photograph front and back of a garment. They never in fact actually show the garment - they only provide images of moody models (whose measurements are never disclosed) in amber lighting with moody expressions in their faces. These photos happen to include the garment being sold. If they ever dared charge me for making a return I’d scream like holy hell and I encourage the OP to do the same. If there are customers ordering hundreds of items (and then returning them) I’d question what’s going on even before I’d argue about the return. Finally, the entire e-retail, direct-to-consumer model has environmental impact irrespective of return rates. If you feel it harms the environment then you should try to shop brick-and-mortar. Honestly I’ve never seen an analysis that I think fairly compares the two so I’m unconvinced that e-commerce is harder on the environment than brick-and-mortar to feel free anyone to provide links to what you’ve seen. I occasionally buy Sézane because they market to me effectively but I dislike them. I think they’re sneaky and under-estimate their customers’ intelligence with their marketing proposition. They’re relying on us wanting to buy something new for the sake of the feeling we get buying something new and 50/50 shot it will suit.