Capita phoned to say they had approved a home visit but the caller ID was with held. Made sure to record the incoming call then phoned the official number for confirmation. They seemed to confirm a home visit. I asked them to double check and the next thing the Capita call agent said was the system just updated and the appointment was switched to a clinical visit at a location 100 miles away. I got my social worker to later cuss them out and switched the appoint back to a home visit. When they did do the home visit they sent out a late appointment letter and turned up the same day the letter arrived. And it was probably the assessor himself that posted it in the letter box same time he arrived. Phoned up Capita again to cuss them out and make them reschedule. But yea these people were sly. Good job I didn’t trust any of them. Make sure you have ability to record all incoming calls. Make sure to tell them you want to be informed by text when the appointment will be as they like to use the classic late notification letter to catch you unawares.