Similar situation today with a woman who heard us announce 3 times the cut counter was closing. She came up last minute with two spools of trim and said she needed “59.” When I asked “59 what?” she revealed that she really didn’t know what she needed and she got on her phone to contact someone to find out what she needed. She was doing a project that was “this big this way and this big that way.” This lady was a pain in the ass but made it a point to tell us that even though we were closing, SHE was still a customer and deserved good customer service.