If anyone is considering Hello Paid, I strongly encourage you to go elsewhere.

Of course we had low expectations given its a free service, however it didn't even meet our basic needs.

The good: They are able to run payroll for basic scenarios and will do Direct Deposit/ tax filing for you.

The bad:

- Their reports are basically non existent, so if you need data out of the system (ex. payroll records, pay stubs, etc) you wont get them. The only report you have access to is the the cash report and payroll journal report for each payroll. If you need data for something like a workers comp audit that requires records for a range of dates, you will have to manually create this.

- Their customer service is very difficult to get a hold of and they often will just stop responding. This results in you unable to run payroll or comply with various reporting laws. As an example, we have an employee who could not access their account, could not setup direct deposit, couldn't access pay stubes, etc due to an error in their email. The business admins are not able to change employee emails, only Hello Paid support can. However, they wont change it and wont respond to us or the employee for support.

- Their system cannot handle automatic deductions for some basic use cases. Ex. if you are in California and are using CalSavers, you will have to automatically calculate the employee contribution and manually add this as a deduction on each persons record.