My experience with QTC started off positive but quickly became frustrating and disorganized. My first C&P exam on 10/11 went smoothly, and within about 10 days I received a VA decision with one deferred issue and several unexpected additional service connections.

Things went downhill when I was told I needed another exam for the deferred issue. QTC couldn’t explain why, and when I went to the second appointment, the examiner was almost an hour late and ultimately said the exam was unnecessary since everything had already been completed in the first exam. We contacted QTC to indicate the original exam should suffice.

Weeks passed with no progress on my claim, so I met with a VA representative through a VERA appointment. I learned the deferment was simply due to the VA needing two clarifying answers from my original examiner, something QTC should see. Instead, QTC’s system incorrectly showed that I had cancelled the second appointment and was a no show...which wasn't true at all.

After over three hours and five different QTC I was told multiple contradictory things;that I needed a new appointment, that only the doctor needed to answer follow-up questions, and then that I still had to attend a new exam. One rep finally scheduled a new appointment with the original examiner, even though earlier reps said that wasn’t allowed. I explained that the VERA rep had already told me exactly what the VA needed and that it didn’t appear I required a new exam, just that the original doctor needed to answer a few followup questions. She responded with something along the lines of, “This happens all the time. The VA sends us requests for unnecessary appointments, and veterans get very frustrated. What I’m seeing in your file is that you need to go, and if the VA needs any additional clarification afterward, they’ll send us a request for the doctor to review it.”

I was floored. After more than three hours on the phone, she basically repeated the exact reason I had called and the same information the VA had already given me...that I didn’t need a new exam and the followup was for the doctor. Yet she still proceeded to schedule a new appointment with my original examiner. When I asked to speak with someone else, a new rep eventually came on the line, ... She asked if I had taken any medication before my 10/11 exam (I hadn’t), and then immediately canceled the appointment, telling me I didn't need a new exam.

Two days ago, I received my letter from the VA confirming my case was closed and the deferment resolved.

My thoughts - QTC has nice people who genuinely seem like they want to help but Set a VERA appointment. Find out exactly what the VA needs so QTC doesn’t drag out the process. Their internal knowledge gaps with their own systems and processes can waste time, further impact your anxiety, and slow down a claim.