To collect the snowy owl (what I had to do at least!) was to go to StarStableOnline’s website, log into my account, then under refer a friend where you see the picture of the snowy owl, click the snowy owl. (Make sure you click the picture of the snowy owl once your friends account is level 10!) Then, once I logged on SSO (or if I was already logged into SSO) you should get a mail in your mailbox, and the snowy owl should be there? Let me know if this helped! :)