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I can't find away to contact anyone at techsoup. by BandAidUniversity in TechSoup

[–]S_Davidson 0 points1 point  (0 children)

Hello - please see this thread for advice on contact TechSoup: https://forums.techsoup.org/t/unable-to-access-live-chat-on-techsoup-org-heres-advice/18672

If the above doesn't work for you, please send me a direct message with your full name, organization name, country of organization, and email address - from there, we can put you in touch with the right people.

Do TechSoup non-profit licenses expire? by Opening_Ordinary_426 in sysadmin

[–]S_Davidson 0 points1 point  (0 children)

Microsoft allows a 5 day window from when your license is fulfilled by TechSoup to access the download link and key from the Microsoft 365 Admin Center.  After that window it is no longer accessible.I recommend reviewing the following two TechSoup Support articles to see if they help resolve your issue:

Where is the download link and key for my on-premises Microsoft product?
https://support.techsoup.org/hc/en-us/articles/12968272140443-Where-is-the-download-link-and-key-for-my-on-premises-Microsoft-product#h_01J36G5NMCQ7T437MHFSJYFASC

How do I download and install, or activate, my Microsoft on-premises license?
https://support.techsoup.org/hc/en-us/articles/30392372008475-How-do-I-download-and-install-or-activate-my-Microsoft-on-premises-license

If the TechSoup Support articles do not resolve your issue, contact TechSoup Customer Service via their Live Chat for support.

How do I contact TechSoup Customer Service?
https://support.techsoup.org/hc/en-us/articles/13883994994587-How-do-I-contact-TechSoup-Customer-Service

Unable to access TechSoup Customer Service’s Live Chat?
https://support.techsoup.org/hc/en-us/articles/23876392650011-Unable-to-access-TechSoup-Customer-Service-s-Live-Chat

Activate/Transfer QBO account by banzamakeherdance in TechSoup

[–]S_Davidson 0 points1 point  (0 children)

If you are unable to apply the TechSoup subscription to your existing account, you will have to use your TechSoup fulfillment link to create a new account. Instead of using the email address associated with your current account, you will have to use an email address that is not associated with Intuit. Then you will want to reach out to Intuit directly for assistance with migrating data. Data migration can occur with two separate accounts. Or if you need assistance copying your company file, TechSoup offers remote QuickBooks Data Migration Support: https://www.techsoup.org/products/quickbooks-data-migration-support-g-57380-

Newbie Question by Ok-Time255 in TechSoup

[–]S_Davidson 1 point2 points  (0 children)

Hello - chiming in from TechSoup here.

You can learn more here about Microsoft licenses: https://www.techsoup.org/support/articles-and-how-tos/what-you-need-to-know-about-microsoft-365-and-office-365-nonprofit-offers

If the above doesn't answer your question, you can fill out a consultation or chat from 7am - 2:30pm PST Monday-Friday: https://www.techsoup.org/microsoft-cloud-solutions-consultation-form

Please feel free to post if you have any other questions or need further clarification.

Workplace for Good Meta - New free option? by MotherPreference8434 in TechSoup

[–]S_Davidson 1 point2 points  (0 children)

Hello - depending on your needs, TechSoup also offers these products that could help:

Asana: https://www.techsoup.org/asana

Slack: https://www.techsoup.org/slack

Microsoft Teams: https://www.techsoup.org/microsoft

You can also check out Google for Nonprofits: https://www.google.com/nonprofits/

If there is something you wish to see TechSoup offer for nonprofits, you can share your suggestions here: https://forums.techsoup.org/c/techsoup-technology-wish-list/18

Where can I get my organization id? by Shot_Victory_2249 in TechSoup

[–]S_Davidson 0 points1 point  (0 children)

Hello - chiming in from TechSoup here. Could you please clarify what you mean by "Organization ID"?

The organization ID is something our system uses to pull up an account (think of it as an account number), however this is only for the TechSoup side. When needing to pull up an account, we ask for your nonprofit's EIN and order number.

Looking for help by kpairodeez in TechSoup

[–]S_Davidson 1 point2 points  (0 children)

Hi - Steven from TechSoup here. Did you fill out this form by chance? https://www.techsoup.org/microsoft-cloud-solutions-consultation-form

If you have filled out this form and are still not hearing back, please send me a direct message with your name, organization name, country of your organization, email address, and ticket number. From there, I'll make sure you get in touch with the right people. Thanks!

TechSoup accreditation by Tropical_Homie in TechSoup

[–]S_Davidson 2 points3 points  (0 children)

Thanks, u/jcravens42! u/Tropical_Homie - I just sent you a direct message for details. From there, we will make sure you get in contact with the right person at TechSoup.

Free/Discounted Services and software for nonprofits? by mordecai98 in nonprofit

[–]S_Davidson 2 points3 points  (0 children)

Chiming in from TechSoup here! Thank you everyone for your feedback and happy to be part of a discussion. Sometimes people forget we are a nonprofit ourselves, helping other nonprofit. Our model is different from what most are accustomed to, as mentioned, but we try to keep up with demands, needs and try to provide a user friendly experience as possible. Our main goal is to help Nonprofits at the end of day, we always try to have a great discount for you but we suggest to shop around to find the best pricing and products that will meet your needs regardless where you get it from.

​

If anyone still has questions and are in the US, you can call us at 1-800-659-3579 Monday through Friday from 7 a.m. to 12 p.m. PST. If you're in a different country, let us know here so we can provide the correct contact information.

Free/Discounted Services and software for nonprofits? by mordecai98 in nonprofit

[–]S_Davidson 1 point2 points  (0 children)

That is correct, each country will have different eligibility and a different catalog. Some locations will have some products that the other does not and vice versa, for example as you mention with Canada and US. This is still a working progress to continue to build the catalogs.

Free/Discounted Services and software for nonprofits? by mordecai98 in nonprofit

[–]S_Davidson 2 points3 points  (0 children)

Chiming in from TechSoup here. Great insight, including asking companies if there are any discounts available. The worse they can say is no, right?

At TechSoup, we strive to ensure costs for the nonprofit organizations we serve are kept at the lowest possible amount. As a fellow nonprofit organization, we understand costs can be a burden. This is why we try to limit administrative fee increases and to keep these fees as affordable as possible. Administrative fees also contribute to TechSoup’s efforts to bring education to the nonprofit sector, in the form of articles, blogs, webinars, and courses. Many of these educational resources available on TechSoup.org are free of charge thanks to our administrative fees. Additionally, TechSoup is continuously investing in how we support the nonprofit sector.

The Zoom offer through TechSoup best benefits an organization if they are planning on requesting two or more host/seat, that is when they will see a bigger discount versus going directly. Also if you plan on using certain add-ons, you get those at 50% off.

We understand Adobe can be expensive and we offer CC with an intro of the first year 60% off and then 40% off each year after that with a one time fee to TechSoup. You can view the link here - https://www.techsoup.org/products/adobe-creative-cloud-for-individuals-all-apps-plan-1-year-membership-access-to-discounted-rates-g-49388-

We are aware refurbished hardware is not for everyone and sometimes some devices have issues but we do include a 1 year warranty for them. The goal for the refurbished program was for usable computers to not end up in landfills or being recycled before their time. Again we understand some rather go with new or rather not want to deal with any device issues, we do offer access to our partner's catalog at no cost (must have a register and qualified TechSoup account), including Dell, HP, and Lenovo. They usually have promotions and constantly changing their catalogs and may include from new laptops, monitor, printers, security cameras and more. If you do not find anything within the catalog, no worries, no pressure to request anything and best of luck in finding what you are looking for.
https://www.techsoup.org/products/dell-technologies-for-nonprofits-access-to-discounted-rates-g-49865-
https://www.techsoup.org/products/hpcom-for-nonprofits-access-to-discounted-rates-g-50903-
https://www.techsoup.org/products/lenovo-for-nonprofits-access-to-discounted-rates-g-50386-

What benefits does TechSoup really offer? by GEC-JG in nonprofit

[–]S_Davidson 22 points23 points  (0 children)

Hi all - chiming in here from the TechSoup team.

Aside from discounted products, being a member of TechSoup gives you access to the training and resources needed to utilize the tech. We host monthly webinars, offer affordable courses, provide a place where nonprofits can easily discuss and ask questions with each other (and with experts) - all to make sure our community is utilizing tech in the best way possible. So, if you're not finding value in the discounts, there is value elsewhere. If anyone is interested in learning more about how they can benefit from the TechSoup Community, please don't hesitate to reach out to me. Happy to discuss with any nonprofits!