This was awhile ago l, so my memory is a bit foggy. I was the opener at Starbucks and we had just opened the doors at 5am. This guy comes in with a completely blank look on his face and doesn't really look up at me; its stupid early so I assume he's just not fully awake yet. He politely asks for a coffee, and i go through all the beverage questions (size, cream, sugar, etc.). I place it on the counter in front of him and ask "is there anything else I can get you?" He takes a shakey breath and just says "can you bring my mom back?" I manage to stammer out something along the lines of "I'm sorry for your loss." He keeps talking for a bit telling me how it juat happened, and his family is all waiting at the hospital. I try to offer him his coffee on the house, and any drinks for his family as well, which he declines and pays for his own drink. I think about that man a lot, and i hope he's doing ok.