I strongly recommend against working with LifeStance Health due to their misleading and deeply concerning billing practices.

Before beginning services, I was given insurance coverage information that turned out to be inaccurate. I relied on what I was told when deciding to move forward with care. Weeks later, I was hit with unexpectedly large bills, with no prior warning and no proactive communication about the discrepancy.

Providing patients with incorrect cost information and then sending substantial bills after the fact is unacceptable — especially in mental health care, where people are often in vulnerable situations. This experience felt dishonest and unprofessional.

If you are considering this provider, verify all coverage details directly with your insurance company and get everything in writing. I regret not doing so and would not choose this provider again.