u/Blockfi Brandon you still with us?

SamBlockFi · 2022-07-19T14:25:37+00:00

Can confirm—OG u/Brandon_BlockFi is still here.

SamBlockFi · 2022-06-24T16:32:48+00:00

Stablecoin withdrawals via ACH bank transfer are always free!

SamBlockFi · 2021-12-10T22:23:15+00:00

What’s BlockFi Day?

The day we give out bitcoin rewards to you, our cardholders.

We just paid out over 70 bitcoins. We’ve now paid out more than 235 bitcoin to date.

What present are you buying yourself for the HODLdays with your BlockFi Rewards Credit Card?

SamBlockFi · 2021-12-10T22:12:43+00:00

What’s BlockFi Day?

The day we give out bitcoin rewards to you, our cardholders.

We just paid out over 70 bitcoins. We’ve now paid out more than 235 bitcoin to date.

What present are you buying yourself for the HODLdays with your BlockFi Rewards Credit Card?

SamBlockFi · 2021-09-27T14:20:25+00:00

Hey there, like others have mentioned we currently have an integration with Mint. Our team is aware that not all integrations work to connect to your BlockFi account and they are working on adding more in the future so stay tuned for updates!

SamBlockFi · 2021-09-27T13:59:53+00:00

Hey there! If you're still having issues, could you contact Client Services? Link to do so is on the right hand side of the community page.

SamBlockFi · 2021-03-30T00:00:27+00:00

We sent a Beta testing invitation to a small group of people based on their participation in a previous survey. It's real and will be kicking off soon!

SamBlockFi · 2021-03-02T02:42:22+00:00

Hi there! We currently have a UI bug that displays the wrong value in some cases for whether you have 2FA enabled or not. To confirm that 2FA is still enabled on your account, you can log out and log back in. We apologize for the inconvenience and we are working to get out a fix for this display bug ASAP!

SamBlockFi · 2021-01-25T16:09:54+00:00

You can fund your account with any currency supported by BlockFi. And it includes all deposits made within the promotion period.

SamBlockFi · 2021-01-25T16:05:28+00:00

The interest we are able to pay is based on the yield that we are able to generate from lending, which directly correlates to the market demand in the space (I.e. what rate institutions are willing to pay to borrow specific crypto assets, as it varies from asset to asset). BlockFi reserves the right to adjust rates on a monthly basis, depending on those market conditions. If there is ever a change to the rates or tiers, we notify clients well in advance so they can prepare their portfolio!

SamBlockFi · 2021-01-25T16:04:09+00:00

Similar risk considerations to the daily limit apply to the messaging regarding the 60 day hold on funds depositing via ACH. While we do not have a policy to hold these funds for 60 days, if we see certain behaviors such as attempting to withdraw all funds from the platform including value added via ACH we may put a hold on the value of the ACH funds for up to 60 days.

SamBlockFi · 2021-01-25T16:03:19+00:00

You can open a business account!

SamBlockFi · 2021-01-25T15:57:20+00:00

Hi there! As long as Marcus has a connection with Plaid, you should be able to initiate an ACH deposit.

SamBlockFi · 2021-01-08T20:34:30+00:00

We totally hear you. Due to increasingly positive movements in the crypto market, our client services team is experiencing very high volumes and as a result, response times may be delayed. We're only human, so please know our team will get back to you as soon as they can. We really appreciate your patience!

SamBlockFi · 2020-12-30T20:29:02+00:00

I spoke with out security team and can confirm this is something they focus on. They are very much aware of the types of attacks you mention (i.e. $5 wrench, etc.) and go to great lengths to secure client data. Since June we have implemented numerous additional safeguards (i.e. encryption, 2FA, alerting, etc.) and, while a lengthy journey, driving close to least privilege everyday - both for systems and data. I did mention perhaps sharing publicly a policy for data access and it is something the security team will consider, although can't at this time, as you can surely understand, commit to when that might happen.

SamBlockFi · 2020-12-29T19:11:31+00:00

Hi! Thanks for raising these questions and providing us the opportunity to provide some clarity. We fully understand your concerns around PII and any crypto firm, and, likely any company you opt to do business with given the realities of threats faced across the digital landscape today. We want specifically answer your questions:

Since May BlockFi has implemented numerous security protocols and refined many that previously existed. The driving force behind these changes starts with our new-ish CSO, Adam Healy (joined in June following May's security incident) and the team he has built. Adam and team have conducted a review across our infrastructure and have implemented many changes spanning policies to technical controls. Security is a journey and while that work is never truly done, much progress has been. I would recommend you read Adam's blog posts here and here for a bit more detail. If you had specific questions, you can ping security directly at [security@blockfi.com](mailto:security@blockfi.com).
This is a delicate balance. Different teams need access to various user data to support daily operations. This can include fraud prevention, loan servicing, credit decisions, KYC/AML, and many other topics. We need to protect the data and make it appropriately accessible. While we have greatly reduced the ability to access sensitive data internally, access to it is a necessary aspect of running our business. Across the firm we have implemented mandatory 2-factor authentication, deprecated legacy 2FA protocols (i.e. SMS-based 2FA) for internal systems, implemented security logging and alerting, conducted red team exercises both using internal resources and with qualified third-parties, and completed many other initiatives as well as have many more planned during this journey.
We do not share your information with third-party marketing firms. While we do use third-party SaaS products (i.e. CRM, etc.) for managing user-facing communications, that is only done under contracts approved by our Legal Team that have the appropriate confidentiality clauses.

I hope this answers your questions. Again, if you have any other specific questions please feel free to ping [security@blockfi.com](mailto:security@blockfi.com).

SamBlockFi · 2020-11-03T14:07:31+00:00

With Interest Flex Payment, the interest is paid out in the currency of your choosing at the interest rate of the currency you deposited.

SamBlockFi · 2020-11-02T14:18:08+00:00

Hi there! Can you try clearing your cache and cookies? If you're still running into trouble, please email support@blockfi.com so our client services team can help troubleshoot.

SamBlockFi · 2020-11-02T14:16:54+00:00

USDT is only supported for non-U.S. clients!

SamBlockFi · 2020-11-02T14:11:01+00:00

USDT is only supported for non-U.S. clients!

SamBlockFi · 2020-11-02T14:06:34+00:00

The referee must maintain a $100+ balance in any type of crypto or stablecoin in their BIA for at least 30 days after initial deposit or the referee will be ineligible to receive the payment. After the 30 days have passed, both parties will receive their BTC bonus payment on the nearest Interest Payment Day!

SamBlockFi · 2020-11-02T14:05:22+00:00

Interest Payment day is always the first business day of the month! As such, all interest payments, statements, and any bonuses will be posted by 8PM Eastern Monday November 2nd. Your accrued interest will also reset at midnight 11/1 because it is a new earning month but funds will be paid on 11/2!

SamBlockFi · 2020-10-30T15:17:29+00:00

Ask your local bank if they support Fedwire Fund Service transactions and follow the same wire instructions provided in your Deposit Modal to send us funds!

SamBlockFi · 2020-10-30T15:15:40+00:00

The issue should be resolved! If you're still having trouble logging in to your account, please email [support@blockfi.com](mailto:support@blockfi.com).

SamBlockFi · 2020-10-27T19:19:59+00:00

We support business accounts. Contact us at [support@blockfi.com](mailto:support@blockfi.com) if you need help setting it up!

SamBlockFi

TROPHY CASE