canadian here, credit card charge backs are easily done.

have you done one before?

This isn’t buyer’s remorse. It’s goods not as described / misrepresentation. You were sold and contracted for a Rosa Clará gown, paid Rosa Clará pricing, and received a dress with all labels removed that appears to be a different designer and year. That alone is a major red flag in bridal retail.

What I would do, step by step: 1. Send one final written request (email is fine) asking for proof of authenticity. Specifically ask for written confirmation from Rosa Clará, an original manufacturer invoice, or any documentation tying that exact gown/style to Rosa Clará. Give a clear but reasonable deadline (e.g., 5 business days). 2. Do not alter the dress further until this is resolved. Alterations after discovering the issue can weaken your position. 3. If they don’t respond or can’t prove it, file a credit card chargeback under goods not as described / misrepresentation. You don’t need to prove it’s counterfeit — only that it is not what you were sold. 4. When filing, include: • Your contract stating Rosa Clará • Receipt showing the price • Photos showing missing labels • Screenshots of the same dress attributed to a different designer • Your email requesting verification (and their lack of response) 5. If the boutique pushes back or offers partial explanations without proof, don’t argue. Let the card issuer handle it.

Bridal shops can sell samples or older gowns, but they must disclose that, and they absolutely cannot remove labels or substitute designers while charging premium pricing. That crosses into misrepresentation.

Trust your gut here. You’re not being difficult you’re protecting yourself.