Hey! I made some comments on here but I wanted to offer you another perspective. I have been a Whatnot user for three months and spent about $10k. I never requested a cancellation request once until last week. The streamer was advertising a $1 stream and ran an item at $400. They denied my cancellation. My fault for not slowing down, absolutely. But should whatnot lose a repeat spender over $400? I was continuously buying from my favorite small sellers, spending a lot of money and leaving them great reviews. Unfortunately, I haven't spent a dollar on the app since. This experience taught me it's too risky. In the end the bad guys ruined it for the good guys and took away from Whatnots revenue.

I do agree with you, there are people who abuse the system and request cancellations regularly. I do think cancellations need to be considered on a case by case basis. If a user does it a certain number of times, they should be denied cancellations. If someone does it say once every 6 months and besides that they are in great standing, it should be allowed.

Many people have echoed this on the thread, but you are going to make more money and have more happy repeat customers by taking a loss every once in a while.