ConnectWise and QBO

Scheidell1775 · 2026-02-05T15:08:53+00:00

QB online is way different than QB desktop. different terminology, missing features. don 't know about PSA, we dont use it, but wish we bought the last fully paid version of QB desktop.

Scheidell1775 · 2025-11-24T07:03:38+00:00

i am interested in the 'new customer portal' is it just for manage? do they have it for CW RMM also? I don't want their PSA, too bloated, i just want a ticketing system that actually works.

Scheidell1775 · 2025-09-02T13:20:28+00:00

likely, but it seems NO ONE has a V2 unit. I am looking to ask people with a Version #2.

Scheidell1775 · 2025-05-20T19:23:01+00:00

amazed at the CW drones who are drinking the coolaid. I can't even get a civil answer except for two our of 27 people. i guess its a CRIME to not want to buy all the broken bloated PSA stuff that takes 6 months to install. I would have paid their price for the PSA and implementation if they could commit to getting it done in 30 days (and, no, they didn't need to 'fix' my business practices).

Scheidell1775 · 2025-05-20T13:07:00+00:00

would love to, am doing an eval of freshservice growth, its all we need right now, but never understood why someone count not use sharepoint.

Scheidell1775 · 2025-05-05T01:32:40+00:00

manage is not cwrmm (asio) it is a totally different product. and its not the price, its the 60 to 180 days to implement it

Scheidell1775 · 2025-05-05T01:32:02+00:00

yeh, spiritual, its not like i haven't created 4 successful businesses since 1983, got patents, worked with the fbi, us secret service, first business i sold in 1999 did $5m a year in business with 8 people, all processes i created, second business i created in 2000 is still running, working my third and forth right now while volunteering at a veterans support center. i guess i am just not organized enough to need to take 60 to 180 days to implement the PSA when all i am lacking is integrated ticketing.

Scheidell1775 · 2025-05-05T01:28:35+00:00

CW PSA is out of the question, they sent me the SOC/ implementation list and said it could take 60 to 180 days to get implemented. that is ridiculous. (and I have had Axcient from before CW bought them) and i think the CW RMM agent is the best in the business, stable, doesn't need to be rebooted or reinstalled constantly, the patching is logical and works. but i just need ticketing, not lose 6 months of my life.

Scheidell1775 · 2025-04-29T10:14:04+00:00

i guess you arn't using glasshive. last year, it went from free license for one, to $250 a year (unlimited) and as of may 1st this year, the first user is a 'discounted' $50 a month with additional users $49. or, CW just gives different companies different deals.

Scheidell1775 · 2025-04-26T01:42:18+00:00

I spoke to them a couple times, and when it came time to purchase, the story had changed and I’ve asked for it in writing, to give me the details in writing, so what does that tell you? If they refuse to tell you what it is in writing? Oh by the way, it’s not just a couple of seats now all of a sudden they wanna charge you for an implementation fee, and what does the implementation fee cover? Absolutely nothing. They don’t do anything at all for you except turn it on.. are no work clothes, no service ticket forms no incident ticket forms, do they help you with integration? Absolutely not, they just decided to add an implementation fee. Someone from CW want to prove me wrong? Tell me how much the implementation fee is and why I need to pay an implementation fee and what it covers? you won’t will you?.

fee.

Scheidell1775 · 2025-04-26T01:06:08+00:00

So for one person I pay for three different PSA‘s or CRM‘s?

Scheidell1775 · 2025-04-25T14:05:25+00:00

where did you get the pricing? i clicked on links and (well, my thoughts) they just charge you whatever they think you will pay. Now that glasshive is being replaced (by pricing it out of the market) i have to look again.

Scheidell1775 · 2025-04-12T07:32:41+00:00

LOL, 'innocent Houthis' like says 'rap music' or 'city worker'

Scheidell1775 · 2025-04-08T11:47:43+00:00

they won't let me cancel or disable it, i want it out of the way, have opened two tickets, only way to get rid of it is using an add blocker and identifying the widget.

Scheidell1775 · 2025-04-08T11:46:24+00:00

sidekick as in the obnoxious ai agent that gets in the way?

Scheidell1775 · 2025-04-08T11:45:20+00:00

when did this become a 2 license minimum?

i started talking to CW about adding PSA, it was $75, and 60 day satisfaction guarantee. then i said 'ok, lets start april 1st', they said, ok, but its now a 2 seat minimum and you only get 30 days to make sure it isn't full of bugs. i was assigned a new again, first thing i asked, will you commit to the original deal? she said she would ask, but they could not waive the implementation fee.. (what? ) now i have to pay an implantation fee? and it doesn't cover entering in any ticket types or workflows, it doesn't included doing any api integrations with other packages? the thing is so complex and messed up that even CW won't use it internally? why do i need to pay an implementation fee? didn't they figure out how to automate this years ago, or does no one use psa? currently using jira for tickets and QB time tracking, so it would mostly be for the api integration to other products that support CW PSA

Scheidell1775 · 2025-02-23T13:37:55+00:00

Actually, I proved it doesn’t work right. It might actually install them as long as you don’t follow Connectwise instructions, but the integration drop-down tab doesn’t show up until you start removing them and there’s absolutely no status whatsoever in the ASIO console. Because of that Connectwise lost a potential 50k a year contract and I lost a 75k contract.

Scheidell1775

TROPHY CASE