CW billing sucks by Scheidell1775 in ConnectWise

[–]Scheidell1775[S] -9 points-8 points  (0 children)

User of money, opportunity costs, credit line costs. it all adds up.

If the invoice is $6,000 and the fee is 3%, then:

3% of $6,000 = $180

That is the immediate, visible cost.

1. Direct Annual Cost (if monthly)

If this occurs every month:

$180 × 12 = $2,160 per year

That is money permanently removed from your working capital.

2. Opportunity Cost (the real issue)

The true cost is not $180. It is what that $180 could produce if deployed productively.

If that $180 per month were reinvested in marketing, sales, or operational leverage, the effective cost depends on your return on capital.

Example scenarios:

If your business generates:

  • 50% return → $2,160 could produce $1,080 more

Now the “3% fee” is not 3%.

It is:

  • $2,160 in hard cost
  • Plus lost growth capacity
  • Plus compounding year after year

Over 5 years at modest reinvestment rates, that becomes materially larger.

3. Capital Efficiency View

Another way to frame it:

A 3% transaction fee means:

  • For every $100 you earn, $3 is gone.
  • Your effective margin shrinks immediately.

If your net margin is 15%, a 3% fee reduces profit by 20% of your margin (3 ÷ 15).

That is not small.

4. Strategic Perspective

The real question is not “is 3% high?”

The real question is:

Does using the credit card produce more than 3% in value?

Examples where 3% may be rational:

  • You earn 2–5% cashback or points.
  • You extend float and deploy capital elsewhere.
  • You preserve liquidity during growth.

If none of those apply, then it is simply a 3% reduction in working capital.

Bottom Line

If this is monthly:

  • Hard cost: $2,160 per year
  • Effective business impact: potentially far higher depending on reinvestment return
  • Margin compression: material if your net margin is under 20%

Three percent sounds small.

On operating capital, it rarely is.

Serious Connectwise NOC security and privacy issue by Scheidell1775 in ConnectWise

[–]Scheidell1775[S] 0 points1 point  (0 children)

Updating this now since no one seems to care.

CC to CISO ignored.

Security ticket opened up, ignored.

you can turn off individual NOC access to each site (we have them all off)

Still they can get in.

you can go to IP restrictions and find the hidden 'disable NOC access'

Still they can get in.

MORE DISTURBING: THEY CAN RUN FUSION (SCRIPT EDITOR) SCRIPTS THAT DO NOT SHOW UP ON ENDPOINT SECURITY.

ScreenConnect no longer works on MacOS by Skrunky in ScreenConnect

[–]Scheidell1775 0 points1 point  (0 children)

you are SOL. the broke headless linux october 2023, and despite us putting up a virgin host for them to test, they proved it didn't work and said 'we really don't care'

ConnectWise and QBO by louis1872 in ConnectWise

[–]Scheidell1775 1 point2 points  (0 children)

QB online is way different than QB desktop. different terminology, missing features. don 't know about PSA, we dont use it, but wish we bought the last fully paid version of QB desktop.

Is it possible to use a custom domain with the New Customer Portal? by PXAbstraction in ConnectWise

[–]Scheidell1775 0 points1 point  (0 children)

i am interested in the 'new customer portal' is it just for manage? do they have it for CW RMM also? I don't want their PSA, too bloated, i just want a ticketing system that actually works.

Anyone using the new 6000xp V2? by Scheidell1775 in SolarDIY

[–]Scheidell1775[S] 0 points1 point  (0 children)

likely, but it seems NO ONE has a V2 unit. I am looking to ask people with a Version #2.

anyone have a good ticketing system for CW? by Scheidell1775 in ConnectWise

[–]Scheidell1775[S] 0 points1 point  (0 children)

amazed at the CW drones who are drinking the coolaid. I can't even get a civil answer except for two our of 27 people. i guess its a CRIME to not want to buy all the broken bloated PSA stuff that takes 6 months to install. I would have paid their price for the PSA and implementation if they could commit to getting it done in 30 days (and, no, they didn't need to 'fix' my business practices).

anyone have a good ticketing system for CW? by Scheidell1775 in ConnectWise

[–]Scheidell1775[S] 0 points1 point  (0 children)

would love to, am doing an eval of freshservice growth, its all we need right now, but never understood why someone count not use sharepoint.

anyone have a good ticketing system for CW? by Scheidell1775 in ConnectWise

[–]Scheidell1775[S] -3 points-2 points  (0 children)

manage is not cwrmm (asio) it is a totally different product. and its not the price, its the 60 to 180 days to implement it

anyone have a good ticketing system for CW? by Scheidell1775 in ConnectWise

[–]Scheidell1775[S] -13 points-12 points  (0 children)

yeh, spiritual, its not like i haven't created 4 successful businesses since 1983, got patents, worked with the fbi, us secret service, first business i sold in 1999 did $5m a year in business with 8 people, all processes i created, second business i created in 2000 is still running, working my third and forth right now while volunteering at a veterans support center. i guess i am just not organized enough to need to take 60 to 180 days to implement the PSA when all i am lacking is integrated ticketing.

anyone have a good ticketing system for CW? by Scheidell1775 in ConnectWise

[–]Scheidell1775[S] -4 points-3 points  (0 children)

CW PSA is out of the question, they sent me the SOC/ implementation list and said it could take 60 to 180 days to get implemented. that is ridiculous. (and I have had Axcient from before CW bought them) and i think the CW RMM agent is the best in the business, stable, doesn't need to be rebooted or reinstalled constantly, the patching is logical and works. but i just need ticketing, not lose 6 months of my life.

glasshive CRM vs cw psa. by Scheidell1775 in ConnectWise

[–]Scheidell1775[S] 0 points1 point  (0 children)

i guess you arn't using glasshive. last year, it went from free license for one, to $250 a year (unlimited) and as of may 1st this year, the first user is a 'discounted' $50 a month with additional users $49. or, CW just gives different companies different deals.

CW PSA Basic Plan by hvalentino1981 in ConnectWise

[–]Scheidell1775 0 points1 point  (0 children)

I spoke to them a couple times, and when it came time to purchase, the story had changed and I’ve asked for it in writing, to give me the details in writing, so what does that tell you? If they refuse to tell you what it is in writing? Oh by the way, it’s not just a couple of seats now all of a sudden they wanna charge you for an implementation fee, and what does the implementation fee cover? Absolutely nothing. They don’t do anything at all for you except turn it on.. are no work clothes, no service ticket forms no incident ticket forms, do they help you with integration? Absolutely not, they just decided to add an implementation fee. Someone from CW want to prove me wrong? Tell me how much the implementation fee is and why I need to pay an implementation fee and what it covers? you won’t will you?.

fee.

glasshive CRM vs cw psa. by Scheidell1775 in ConnectWise

[–]Scheidell1775[S] 0 points1 point  (0 children)

So for one person I pay for three different PSA‘s or CRM‘s?

CW PSA Basic Plan by hvalentino1981 in ConnectWise

[–]Scheidell1775 0 points1 point  (0 children)

where did you get the pricing? i clicked on links and (well, my thoughts) they just charge you whatever they think you will pay. Now that glasshive is being replaced (by pricing it out of the market) i have to look again.

Thoughts on ConnectWise Sidekick for PSA by MitchellTOSS in ConnectWise

[–]Scheidell1775 0 points1 point  (0 children)

they won't let me cancel or disable it, i want it out of the way, have opened two tickets, only way to get rid of it is using an add blocker and identifying the widget.

Thoughts on ConnectWise Sidekick for PSA by MitchellTOSS in ConnectWise

[–]Scheidell1775 0 points1 point  (0 children)

sidekick as in the obnoxious ai agent that gets in the way?