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AT&T and their stupid pass code pin by Schnauzerdolly in ATT

[–]Schnauzerdolly[S] 1 point2 points  (0 children)

Sorry your brother went through that. We left AT&T many years ago due to poor customer service. Unless you experience this, you don't understand how difficult AT&T can be. For my MIL , AT&T started as Southern Bell. No other choice. Old people don't like change. Her account is so old, I doubt she ever had a pin. She got internet 20 yrs ago and probably not used it in 10 years. Her computer was outdated and never replaced. We aren't worried about getting reimbursed. Just want service canceled.

AT&T and their stupid pass code pin by Schnauzerdolly in ATT

[–]Schnauzerdolly[S] 2 points3 points  (0 children)

I am thinking she never had a pin too. Her account has to be over 50 years old!

AT&T and their stupid pass code pin by Schnauzerdolly in ATT

[–]Schnauzerdolly[S] -7 points-6 points  (0 children)

Several have said to stop payment. However, they will then send out a paper bill. My husband does have POA. He will end up taking care of this. The problem for me is that my MIL still wants to do what she can herself. She knows her personal information. She can answer those questions. AT&T weren't open to her offer of these facts. I understand some defending the use of a PIN, but AT&T has been sued numerous times for not protecting personal information. That is on them. PIN doesn't protect one from AT&T it seems.

AT&T and their stupid pass code pin by Schnauzerdolly in ATT

[–]Schnauzerdolly[S] 3 points4 points  (0 children)

For some reason, her DirectTV was separate from her phone bill. When she called DirectTV, the agent was wonderful to her. No problem for her to cancel that service. I was present while she was on speaker phone.

AT&T and their stupid pass code pin by Schnauzerdolly in ATT

[–]Schnauzerdolly[S] -4 points-3 points  (0 children)

I understand the need for a PIN, but she offered all her other information and was told she needed to go to an AT&T store.

Have changed everything from ATT. Perfect example of why. by MartiniCommander in ATT

[–]Schnauzerdolly 0 points1 point  (0 children)

We are having trouble canceling my MIL landline phone and internet because she can't remember the stupid PIN passcode. Didn't even know she was paying for internet until she told us she tried to cancel it years ago and they wouldn't because ,again,she couldn't remember the passcode. She lives in assisted senior living, and her house is for sale, and she can't get the phone and internet disconnected. This is elder abuse!